Bachelor of Arts in Business Administration

Bike

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Swim

Tech

* Led team to a 6% over the previous year. (National Creditors Connection Inc.)
* Created and drove sales goals for the company. (National Creditors Connection Inc.)
* Created reporting that provided analytic views of the company and identified areas of potential growth. (National Creditors Connection Inc.)
* Drove/increased business through account utilization, great customer service skills, and building and maintaining strong relationships with bicycles dealers. (Felt Bicycles)
* Managed six outside sales representative and their territories by using a consultative selling approach to successfully grow the business. (Felt Bicycles)

* Managed and directed the day to day activities of inside and outside sales team members; identified potential sales opportunities and assisted staff with the final closing of sales.  Monitored all tasks and ensured that all activities complied with industry guidelines.
* Maintained client activities and potential clients in SalesForce; ensured that all content was accurate, complete, and up to date.
* Participated in numerous sales and marketing activities to assist with business development; created unique marketing material that provided a consistent message across multiple financial markets and social media.
* Identified growth opportunities in the Auto Mortgage and Financial institutions segments and took steps to expand company territory.
* Reported to the executive board regarding sales trends and external influences.  Provided recommendations to be implemented to grow company brand and territory.
* Collaborated with other departments to ensure positive results and retention for clients.

Director of Sales

* Conducted detailed research into competitors in the marketplace and current trends; utilized assessment skills and customer service knowledge to grow Felt with retailers.
* Collaborated with other departments including marketing, management, and field sales account managers to facilitate campaigns and offerings.
* Greeted each customer with a smile, listened closely to their requests, and worked to ensure every customer left satisfied with their purchase.  Received and made inbound and outbound customer phone calls, as well as emailed with Felt retailers to secure enrollments and cross sold products; input orders utilizing Axapta and confirmed accuracy of the data.  Provided timely follow-up, closure, and tracking of all sales to provide the highest level of customer service.
* Assisted with planning and execution of demo events.

Inside Sales Representative

?	Directly managed and monitored the day to day sales activities of up to 6 staff.  Monitored call center representative’s performance through call review and random quality audits; ensured that all tasks complied with industry and company regulations.
?	Managed conflict and resolution both over the phone and in person finding unique solutions to the problems.
?	Prepared and administered monthly appraisals and provided coaching and training to call center representatives.
?	Prepared daily and monthly productivity and revenue reports using SAP.
?	Provided hands-on training for new employees for the call center; confirmed that all staff were aware of applicable guidelines and their day to day responsibilities.
?	Collaborated with security and brand protection regarding counterfeit items.


Extended Services Call Center: Lead

* Identified warrantable and non-warrantable issues on current and discontinued product.  Once identified, took steps to rectify any issues and work with the customer and company to determine a solution that is satisfactory to all parties involved.
* Received and repaired broken products (if possible) and worked with the company to determine if replacement is the best option.
* Processed sale of non-warrantable items.

Walk in Warranty: Representative

Find out detailed information about Roderick Kerfoot,  in Rancho Santa Margarita, CA

Roderick Kerfoot: in Rancho Santa Margarita, CA

Roderick Kerfoot

NATIONAL CREDITORS CONNECTION INC

FELT BICYCLES

Oakley, Inc.

OAKLEY INC

California State University