Skate

Snow

Surf

Snowboarding

Skateboarding

Surfing

Excited to apply well developed customer service skills and years of surf/skate/snow passion to a forward thinking company. Customer service, sales, marketing events and team training experience easily transition into many aspects of this industry. Working in a close team environment for a small skateboard company has allowed me to touch all areas of daily operations with a focus on customer service, sales account management and marketing events.

Customer Service:
     		Multi-business phone lines
     		Purchase orders and invoice entry for sales reps and dealers
     		Process and ship orders and returns
     	        Online and telephone customer service inquiries
     		Monthly inventory
     		Proficient in Microsoft Office,Excel,UPS shipping
	Marketing:
     		Managed research for marketing event opportunities
     		Wrote informational literature and advertisement for events
     		Event marketing management resulted in record sales at events (30% increase)
     		Directed marketing events and trade shows
     		Blog/website content development
     		Managed and scheduled team for off-location shoots for social media content
     		Assisted in developing marketing strategies
     		Maintained social media sites including Faceboook, Instagram and You Tube 
	Sales:
     		Maintained and built relationships with key accounts
    		Managed West Coast sales reps
     		Developed and executed sales and marketing plan
     		Successfully restructured sales department business practices
     		Reduced past due accounts by 90%
     		Managed consignment relationships
     		Implemented innovative sales contests resulting in 28% increase in monthly sales
     		Wrote updated literature for sales associates
     		Created and implemented new sales strategies resulting in 30% new accounts

Customer Service,Sales and Marketing Team

Created the sales training program for the M/S Group 
Rewrote and updated all the training material
Traveled the Northwest training staff at individual stores
Developed and wrote wine training program 
Created and implemented innovative sales contests
Informed and motivated staff resulted in 31% sales increase

Northwest Sales Trainer

Trained FOH staff
Updated and kept current all training material 
Resolved customer service issues
Coordinated and organized events
Managed on and off-site events and staff 
Participated in meetings discussing event quantities and room logistics
Motivated staff to meet monthly sales goals
Generated weekly and monthly sales reports
Invoiced and billed event accounts

Headwaiter, Lead Trainer, Event Coordinator

Find out detailed information about joanelle norris,  in La Jolla, CA

joanelle norris: in La Jolla, CA

joanelle norris

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