In progress (transfer path to Cal State System)

Lifestyle

Outdoor

An accomplished professional with wide-ranging experience in diverse facets of entertainment business functions with expertise in account and customer management, process improvement, financial planning and analysis for brand- and trade marketing, sales support, system administration, and training.  An enthusiastic self-starter with a dynamic ability to establish strong internal and external business relationships.  Thrives on working in a cross-functional environment to help drive and achieve team objectives.

**Laid off due to reduction in force

•	Trained and monitored the German language support team to ensure adherence to SLAs
•	Kept the German language team current on game updates and procedural changes 
•	Worked with community team to provide comprehensive knowledge base for German users
•	Developed and localized Zendesk macros into German to retain the feel of game’s language
•	Compiled quality metrics for management of the German language support team
•	Completed tasks and projects as assigned by management outside of regular scope of the daily routine
•	Efficiently communicated with diverse groups, including those located in other parts of the world who speak English as a second language

German Support Lead

•	Point of contact for existing customers with concentration on German market
•	Attended software demonstrations with potential customers and translated as needed
•	Liaison between sales, product teams, and software engineers for localization questions
•	Developed and implemented reporting improvements working with third party vendors
•	Trained sales team on new reporting processes
•	Managed customer software maintenance records and followed up on outstanding contracts
•	Built account hierarchies in Salesforce for all aerospace customers

Customer Sales Coordinator

•	Responsible for pricing verifications, processing of price protections, and overall date management for Warner Bros. Home Video and Interactive Entertainment
•	Analyzed and set up DVD and Blu-ray promotions for the U.S., Canada, and Mexico utilizing Siebel and SAP in coordination with trade funds management teams 
•	Acted as liaison between master data and marketing to ensure marketing activities and product activations were aligned based on street-/release dates
•	Managed preparation of all e-announces, both theatrical new releases and catalog titles
•	Member of project team implementing Paramount Entertainment’s catalog distribution to Warner Bros. Home Video

Sales Analyst

•	Timely and accurate management of $90M North America retail- and brand marketing budgets, quarterly and mid-quarter forecasts as well as quarterly P&L variance analysis 
•	Preparation of quarterly and mid-quarter forecast and variance reporting in support of corporate and business unit requirements via SAP, TPM, SRM, Hyperion, and Excel
•	Distributed bi-weekly activity reports to sales, retail marketing, and publishing management 
•	Identified potential cost savings opportunities through the ongoing financial planning process
•	Facilitated account success through field sales support and strong account relationships
•	TPM and SRM system administrator for Americas sales & North America marketing
•	Updated cross-functional teams as needed on key events, opportunities, and group challenges

Financial Analyst/Account Services Representative

Find out detailed information about Tina Bourdelais,  in Trabuco Canyon, CA

Tina Bourdelais: in Trabuco Canyon, CA

Tina Bourdelais

NC Interactive LLC

iBASEt

Warner Bros. Home Entertainment

THQ

Julius Leber Schule

Moorpark College

Northcentral Technical College