Bike

Fashion

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Wake

Marketing

Merchandising

Retail operations.

Director of Sales and Retail Operations

Analytical and result-oriented business professional with 8 plus years of experience in merchandising, operations, sales and management. Proven track record of successfully increasing the quality of customer service by developing a personal connection with customers, building and increasing a recurring customer base, while providing an enjoyable shopping experience.  Adept at employee development, business operations and customer relations. Strong background in implementing methods in order to increase sales and reduce unnecessary costs. Solid expertise in organizing various large scale projects, promotional events, and retail and business operations. 

 - Director level position responsible for facilitating operations in all areas of sales including e-commerce, retail taprooms and restaurants, distribution, international export, festivals and events.
 - Responsible for overseeing the opening of three new taproom locations between 2019 and 2021 where I build organizational and staff capacity, establish and implement operational policies and processes, standards of procedures, as well as training programs for all staff to ensure that all Retail Operations run smoothly. 
 - Manage, develop, evaluate and mentor staff by providing leadership and guidance in goal setting, problem solving, resource management and outcome achievement with an emphasis on developing capacity and succession planning as the company continues to grow.
 - Responsible for identifying and initiating sales opportunities Internationally and Domestically to help navigate through the COVID-19 Pandemic to minmize revenue loss and uphold complete employee retention. Including initiating export and distribution throughout Europe, Asia, Australia and various states in the US, revamping retail location operations and compliance with regulations, as well as a complete overhaul of our webstore to introduce Direct to Consumer shipping in various states and Curbside Pickup programs. $7.2M in 2020 vs. $6.5M in 2019.
 - Built and maintain appropriate relations with ownership, vendors, landlords, architects, contractors, business partners, and community liaisons ensuring Retail Operations positive presence and reputation in the community. 


 - Production team member position focused on all operations of production.
 - Help maintain/run cellar and brewery by filling kegs, cleaning tanks, waste disposal, supply ordering and maintenance. Order, track, receive and organize incoming inventory of merchandise, supplies and ingredients. 
 - Worked alongside distribution to maintain relations and supply to top tier accounts.


Logistics and Warehouse Manager

-	Assistant Store Manager in a retail home improvement store with sales upwards of $55M annually.
-	Responsible for managing all retail operations on a day-to-day basis including bookkeeping, receiving, shipping, deliveries, services, inventory, store cleanliness, order management, project execution, ad and event sets.
-	Work alongside merchants, vendors and suppliers in order to achieve maximum sell through and profitability by effectively and strategically merchandising product. 
-	Ensure quality customer service and provide resolution to issues that arise in order to sustain customer relations and an enjoyable shopping experience. 
-	Oversee staffing, scheduling, performance management, training and development of all associates and supervisors. 
-	Organize and participate in community outreach programs such as the Team Depot projects and Water Conservation event. Assist with the weekly do-it-yourself, do-it-herself and kids workshops put on at Home Depot stores. 


Assistant Store Manager

-	Team supervisor in a retail home improvement store with sales upwards of $55M annually.
-	Directed associates to meet merchandising standards throughout all departments of the store. 
-	Developed, coached, and trained associates to complete tasks such as customer service, product knowledge, merchandising, project completion, and performing in a professional manner. 
-	Managed and scheduled event sets, new product introductions, category refreshes etc.
-	Successfully met deadlines with projects, general service, events and specific vendor requirements on a daily basis. 
-	Identified store and global level issues in order to inform and provide a resolution company wide.
-	Recognized for helping create strategic and analytical processes that have helped drive more efficiency and accuracy to our organization.


Merchandising Execution Area Supervisor

-	Responsible for merchandising and servicing product through multiple departments with varying types of merchandise. 
-	Completed projects including display building, new product implementation, point of purchase signage updates, and bay resets. 
-	Rewarded on multiple occasions for excellent customer service, outstanding performance, attention to detail, and recognized for running a pilot program within my team.


Merchandising Execution Associate

-	Acting manager when assistant and store managers were not in store and assisted in day-to-day operations of the store. 
-	Responsible for leading a sales team to provide an energetic and friendly environment for customers, superb customer service, and completion of projects. 
-	Was given the regular responsibility of opening and closing store, maintaining inventory, and daily audits of cash registers. 
-	Trained and developed new associates to use sales techniques to provide customers product knowledge and suggestions to meet sales goals and satisfy every customer. 
-	Rewarded for being top sales associate in store on multiple occasions and for being one of top 1,000 associates in the company to sell over $100K within a year


Key Holder / Lead Sales

-	Utilized product knowledge and the passion of the "Zumiez Experience" to drive sales and meet daily sales goals given by management. 
-	Developed a personal connection with customers in order to gain a recurring customer base leading to future and larger sales.
-	Quickly moved up from a seasonal sales associate on to part time then on to full time within 4 months by regularly exceeding expectations and driving sales.


Sales Associate

Find out detailed information about Max Ruybalid, Director of Sales and Retail Operations in Richmond, VA

Max Ruybalid: Director of Sales and Retail Operations in Richmond, VA

Max Ruybalid

The Veil Brewing Company

The Veil Brewing Company

The Home Depot

The Home Depot

The Home Depot

Zumiez

Zumiez

Montgomery High School