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Enterprise Customer Success Manager

Dynamic Customer Success Manager with a proven record at Anteriad, adept in SAAS software and client relations. Excelled in onboarding enterprise clients, spearheading successful marketing strategies, and leading cross-functional teams to drive customer satisfaction and retention. Expert in CRM and project management, delivering substantial revenue growth through strategic client engagement.

*	Managed a team of customer success representatives to ensure all clients both enterprise and non-enterprise are receiving the highest level of customer service
*	Responsible for ongoing engagement and success of current and future marketing campaigns
*	Created and presented quarterly business review with top-level executives at enterprise accounts
*	Developed a successful technological and services marketing strategy to ensure customer retention
*	Responsible for content syndication and programmatic display advertising programs for enterprise customers, championing the campaign process from beginning to end
*	Provided business, technical, and product knowledge in support of post-sales activities
*	Hosted virtual meetings with clients ranging from formal program reviews to end-user platform training
*	Conducted training sessions for customers on how to use the company's products or services efficiently
*	Identified opportunities for upsell and cross-sell services based on customers' usage data and preferences.
*	Utilized CRM software effectively to track progress and performance against goals set for each account
*	Collaborated with sales, operations and product teams to ensure customer requirements are met
*	Monitored customer success metrics such as renewal rate, churn rate, lifetime value to measure effectiveness of services provided
*	Implemented process improvements to streamline operations and improve efficiency of customer support team
*	Implemented and developed operational standards, policies and procedures


Customer Success Representative
TRUE INFLUENCE (acquired by Merit B2B and renamed Anteraid)

*	Onboarding new and existing non-enterprise clients and ensuring ongoing engagement and success of current and future marketing campaigns
*	Work in conjunction with global teams to ensure clients have 24/7 support
*	Responsible for escalation and solution of urgent matters
*	Expertise in SAAS platforms and the monitoring of campaign performance via other proprietary tools
*	Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
*	Evaluated customer feedback regarding product and service quality and suggested improvements
*	Worked closely with internal teams such as sales, marketing, and operations to ensure customer success

•	Evaluate and advise company’s on social media marketing
•	Help companies create a social media presence 
•	Developed strategies to reach target key demographics  
•	Event planning
•	Manage company’s social media platforms
•	Planning and organizing trade shows
•	Managing brand influencers


Marketing Consultant

*	Facilitated all new client's onboarding process and implementation of American Express product offerings
*	Oversight of all client trainings to ensure successful use of products and retention of clients
*	Standardized new client training and implementation of product offerings to expedite onboarding process
*	Developed an improved travel interface system for onboarding to enhance the client experience
*	Managed existing clients' satisfaction to ensure annual enrollment
*	Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination
*	Led and managed staff of team members engaged in administering complex IT infrastructure
*	Created and implemented process improvement initiatives, leading to increased efficiency in project delivery
*	Monitored progress against scope, budget and timeline objectives; identified risks and proposed solutions for mitigation
*	Coordinated internal and external resources across multiple departments in order to achieve desired results

Implementations Project Leader Customer Success Manager


• Supervise the creation, production, and distribution of promotional products
• Direct communication strategy for all clients
• Implemented a contact management system for email and newsletter distribution
• Organize on-site logistics for meetings and events
• Negotiate contracts with vendors
• Act as a liaison between vendors and staff


Director of Marketing and Events

• Managed clients to ensure all account information is timely and in accordance with all applicable federal and state laws
• Upgraded the internal training manual for the Private Wealth Management Middle Office processes
• Led strategic projects for unclaimed assets to be turned over to the state
• Consulted with clients on business issues and developed innovative proposals.

Private Wealth Management Mid-Market

*	Worked with corporate partners to sponsor concerts, special events, and hockey games
*	Developed and analyzed customer surveys to better understand demographic target markets
*	Assisted in obtaining new corporate partners and VIP suite owners
*	Conducted quality assurance and performance audits
*	Accomplished tasks according to direction and instructions
*	Gained experience, exposure, and knowledge of career-specific procedures and systems
*	Developed strong organizational and time management skills by completing multiple tasks simultaneously
*	Participated in client meetings and team discussions and offered feedback.
*	Made a final project presentation at end of internship to communicate findings, share learnings, and offer suggestions for improving program
*	Edited, proofread, and wrote documents for different uses
*	Identified potential areas of improvement within existing systems or procedures

Corporate Partnerships and Event Intern

Find out detailed information about Tattiana Flinders, Enterprise Customer Success Manager in South Jordan, Utah

Tattiana Flinders: Enterprise Customer Success Manager in South Jordan, Utah

Tattiana Flinders: Enterprise Customer Success Manager in South Jordan, Utah

Tattiana Flinders

ANTERIAD

Independent Consultant

AMERICAN EXPRESS GLOBAL BUSINESS TRAVEL

Utah Shooters

Goldman Sachs

MAVERICK EVENT CENTER

Westminster College