Lifestyle

Camping

Hiking

Telecommuting Assistant

Respond promptly and efficiently to all customer inquiry and complaints in the interest of thoroughly deescalating and alleviating customer concerns to assure brand loyalty and consumer satisfaction.

Answer incoming calls & provide customer service to current & potential clients, prepared & distributed shoot reminders, facilitated crew briefings & created professional treatments for video shoots; meet with clients using Skype.
Confirmed bookings, compose internal & external correspondence, researched artist information & prepared color tip sheets to identify talent for camera crew.
Facilitated crew briefings through email correspondence pertaining to shoot locations, call times & pertinent information relevant to pre & post production. 
Developed questions for behind the scenes interviews post production while prepping talent pre-production by working with guest management and publicist to ensure the Director has access to talent as needed for production.

Exceptional customer service, troubleshooting & technical support by responding to inquiries via email, telephone and online chat; first line technical support agent for domestic & international for Philips lifestyle, entertainment products and televisions. 
Provided step by step instruction to ensure customer satisfaction to guarantee hardware and software are functioning at optimum level, address maintenance equipment issues.
Routed hospitality inquires to specific corporate queues for specialize services, create incident reports and dispatch technicians as needed, identify and prioritize high issues that need immediate resolutions and maintain consumer loyalty and retention by providing replacement units when applicable.

Technical Customer Service Support Representative

Provided exceptional customer service by establishing a rapport with clients & cultivate new relationships to grow clientele, make recommendations to current clients by providing excellent customer service. 
Responded to internet inquires with professional, friendly & concise responses, generate sales appointments, discuss selling back vehicle to replenish pre-owned inventory & upgrading VIP clientele to a newer model vehicle while saving the client money by reducing payments. Follow up on leads to get clients in person, in the dealership, suggest and facilitate test drives, schedule meeting with internet sales manager to close the deal.

Successfully completed Mercedes Benz Product Certification training & holds a current sellers license with the Department of Motor vehicles in the State of California.

Client Care Advisor

Top agent out of 300 customer service representatives who scored a perfect score of 100% when monitored for customer quality assurance by DirecTV corporate. Retained customers by implementing problem solving solutions and overcoming objections of customers by ensuring their needs were met when applicapple. Follow up with consumers by adding notation to the account to ensure needs are met. Maintain a sales rate of 70% daily. Duties include answering phone calls, data entry, install and upgrade scheduling, report writing. Maximize marketing and productivity by acting as an ambassador of the brand to secure customer satisfaction in order to maintain clientle loyalty.

Client Care & Technical Support Representative

Find out detailed information about Imani Grimes, Telecommuting Assistant in Los Angeles, CA

Imani Grimes: Telecommuting Assistant in Los Angeles, CA

Imani Grimes

MAsterpiece Digital

P&F USA

Mercedes-Benz

VXI Global Solutions

Westchester Senior Highschool