Moto & Powersports

Snow

Surf

Obtaining a position in a growing organization supporting the company’s policies and goals. Maximizing my dedication, energy, and skills while succeeding in a challenging and stimulating environment. Highly enthusiastic customer service professional with 13 years client interface experience. Easily establishes rapport with individuals, client-focused, analytical capabilities, project management, and results-oriented.

?	Maintains business relationship with primary client representatives, Motor Companies, and dealerships. 
?	Evaluated contract types (gate-keepers, decision-makers, influencer's, and coaches) and develops strategies for working with each. 
?	Collaborate with senior management and other teams members. 
?	Established quarterly, twice per year, and yearly client budgets.
?	Hosted, coordinated and contributes to meetings. 
?	Identify sales opportunities through probing, listening, and dialogue. 
?	Educates clients. 
?	Responsible for the management of the Fleet Information Plan. 
?	Manages calendar events and drives related activity. 
?	Proactively analyzes impact of accumulated service delivery issues and client reaction. 
?	Knowledgeable on contractual obligations and credit requirements for each client and avoids putting the company at legal risk. 
?	Aggressively attacked process inefficiency and issues through root cause analysis and solution development utilizing the company's client team. 
?	Assists in collections, write-off activity, and identifying cost take-out and providing best practice opportunities. 
?	Identified process limitations and determined opportunities to automate processes and functions. 
?	Manipulated data using pivot tables, pivot charts and macros

Account Consultant/Manager

Assisted Account Consultant with day-to-day work and provided adequate coverage in sub-team member’s absence. Helped resolve billing questions and disputes. Initiated client calls and performed data entry. Prepared correspondence and reports. Organized and prepared materials for conferences. Proven ability to effectively multitask in all situations. Successfully solved problems and analyzed reports.
•  Provided in sales assistance when opportunities arose. Supported Sr. Regional Vice President and Account Consultant in all facets of company operations.
•  Thinking independently.
•  Strong organizational and interpersonal skills.
•  Confident
•  Committed
•  Managing Emails

Client Service Representative/Business Development

Managed fleet administration work for clients. Monitored the client's company vehicle list to ensure low storage cost.  Promoted customer satisfaction through clear, concise communication.  Processed all general customer service requests.
•  Consistently processed client requests with high quality service without errors.  Answered incoming calls
•  Resolving issues. Contacted co-worker, dealerships, drivers and storage companies to ensure issues were resolved correctly.
•  Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems.  Possess effective communications skills, and work well with others at all levels.  Manages high volume of work while multi tasking and setting priorities.
•  Utilize policy and procedures, updated driver's files.

Client Resource Specialist/Fleet Administration

Proven excellent communication, interpersonal, and organizational skills.  Managed all Import vehicles by ordering.  Process correctly with attention to details.
•  Maintained accurate, current information for Motor Companies.  Involved with all aspects of customer service and other entry including solving problems and answering questions
•  Managed high volume of work while setting priorities.  Processed order without errors.

NVA ASSOCIATE

Find out detailed information about Stacey Snyder,  in Red Lion, PA

Stacey Snyder: in Red Lion, PA

Stacey Snyder

PHH Arval

PHH Arval

PHH Arval

PHH Arval

Coursework and Training

University of Phoenix, Phoenix