Moto & Powersports

Skate

Surf

Office/IT Assistant

+ An efficient professional with excellent multitasking skills.
+ Able to work independently or with a team, while exceeding expectations.
+ Proficient in Microsoft Office programs: Word, Excel, Outlook, and Powerpoint.
+ Able to type 85+ words per minute accurately.

I am relocating to Orange County with the goal of furthering my career in the action sports industry.

+ Point of contact for troubleshooting IT issues within the company. 
+ Create Excel report templates to improve work efficiency of the leave administration team.
+ Calculate the quarterly fees that are billed to clients.
+ Maintain the filing of clients’ service agreements, invoices, and payments.
+ Prepare and organize new employee desks with computers, office supplies, and training manuals.
+ Coordinate the reservations and meals for internal/external company meetings and events.
+ Manage the supplies for the office.

+ Created reports for the sales and executive team regarding market conditions, sales results and earnings.
+ Point of contact for Outside Sales Managers in order to provide reports, set up sample item accounts and place sample orders.
+ Organized training schedule and trained new hires on Microsoft Dynamics AX.
+ Provided support and troubleshoot issues with the B2B website for the dealers and sales team, sending any major issues to the web developers when needed.
+ Entered and tracked orders for industry trade shows and events.
+ Updated sales team on any improvement or revisions to the processes in Microsoft Dynamics AX.
+ Monitored and responded to the front desk phone and voicemail.

Sales Coordinator

+ Supervised a Customer Care team of four people by monitoring call center coverage and delegating tasks.
+ Analyzed a daily returns report to ensure returns met the guidelines set by the Customer Care department.
+ Worked with the engine/transmission warranty department to return product for inspection and to issue labor credits to dealer accounts.
+ Handled new claims for recalled products.

Customer Care Lead and Sales Admin

+ Researched and set-up new dealer accounts and responsible for name, address, and ownership changes to existing accounts.
+ Monitored Dealer Development Hotline and Email and returned dealer telephone calls in a timely manner.
+ Processed customer maintenance, mode of transportation changes, and freight & VIP upgrade requests to existing dealer accounts.
+ Provided reports to the Dealer Development team regarding new dealer sales.

Dealer Development Admin Assistant

+ Assisted in incoming calls to the sales department and their needs accordingly.
+ Performed order entry/release, return merchandise authorizations, and tracking status of packages already en-route.
+ Informed dealers of product availability, current ETA and answer any questions pertaining to the product portfolio.
+ Managed call-out on backorders and worked on special projects as assigned to the sales support team.
+ Back-up receptionist as needed.

Sales/Customer Support

Find out detailed information about Adam Frizzell, Office/IT Assistant in Gilroy, CA

Adam Frizzell: Office/IT Assistant in Gilroy, CA

Adam Frizzell

The Larkin Company

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