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Construction

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Real estate

Renovations

Project Manager

My name is Patrick Dawson. I love anything outdoors, from rock climbing to fishing.

Accountable for coordinated management of multiple projects, including defining and initiating projects and overseeing cost, timeline management, and communication with internal and external clients.
Consistently recognized for diligence and performance and has experienced unusually rapid advancement.
Committed to the achievement of organizational goals, going beyond the scope of the job on a regular basis.
Develop project plans
Interact with multiple departments to ensure projects run smoothly
Oversee all aspects of projects, from initiation to closure
Received Outstanding Service Award for my role as Project Manager

Call Center Environment providing both customer and technician support.
Responsible for all operations of both Service Provisioning and Service Delivery departments.
Managed customer escalations and ensured expectations were fulfilled
Upheld customer based SLA based expectations
Controlled staffing levels
Developed and Reported on departmental metrics

Service Operations Manager

Acted as 'level 2' go between for customers and field technicians.
Ensured customer expectations are fulfilled.
Carry out instructions and execute orders from project management and executives.
Manage a team of 15+ field operations coordinators. 
Work with customers to ensure expectations are met.
Interact with all departments within Endeavor; to ensure all customers, executives, managers, and employees expectations are communicated and carried out.
Extreme dedication, constantly staying late, and signing up for extra hours.

Service Provisioning Operations Lead

Interacted with customers, to ensure great customer service.
Developed rapport with field technicians and customers that I interacted with on a daily basis.
Promoted to Team Lead after a short amount of time due to outstanding performance.

Field Operations Coordinator

Identified unsaturated market and started successful LLC
Meticulously managed every aspect of daily operations as well as supervised multiple projects and personnel. 
In charge of monitoring project costs through resource planning, cost estimating, and budgeting.
Implemented a comprehensive strategic marketing plan to increase visibility and attract new customers.
Regularly performed Human Resource functions, hiring, training, and evaluating employees.
Conducted sales presentations, inclusive of quotes and timeframes for each project, tailored to each customer's defined needs.
Practiced positive leadership through team building, recognition, and training.

Owner

Acted as Project Manager for various construction projects, providing effective management to sub-contractors, managing work schedules, and resolving and client issues or challenges presented. Hired and negotiated contracts with sub-contractors. 
?	Ensured the compliance with regulations and standards for commercial and residential construction projects.
?	Worked closely with clients to identify their needs and gained client’s approval and satisfaction with the project status.
?	Maintained strict adherence to timeframes and budgets so that projects were completed on time and payment was received promptly.
?	Demonstrated a high level of professionalism and resolved problems effectively to ensure client satisfaction.

Find out detailed information about Patrick Dawson,  PMP, Project Manager in Marietta, GA

Patrick Dawson, PMP: Project Manager in Marietta, GA

Patrick Dawson, PMP

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