Bike

Lifestyle

Moto & Powersports

Outdoor

Skate

Surf

I would really love to work in the sporting clothing/retail operations industry.  My experience within the Insurance operations industry as well as my previous experience in consumer affairs for both LA Gear and Equifax would be great benefit to any position.

•	Analyze, and processing of death claim requests on existing annuity contracts 
•	Review and ensure claims are following company follow-up guidelines and unclaimed property laws
•	Answered client hunt-line calls and provided accurate information
•	Distribution of claimant statements based on contract structuring, line of succession and line of business
•	Monitored, tracked and responded to incoming faxes and mail from clients

Advance Contract Support/Senior Claims Analyst

Senior Tax Specialist									1998 - December 2012
•	4 years earned “Outstanding Performance” review scores to be the top 5% of associates at my grade level
•	Analyzed the daily, monthly and annual production queues and made sure all work was handled
•	Answered customer service calls and provided clear and accurate information as needed
•	Created, corrected and updated 1099R, 1099INT, 5498, and 1042S Forms
•	Helped to create scripts and monitored QA testing of tax reporting done by operating systems.
•	Researched and made corrections on individual cases and requests from Service Center or Legal Team

Senior Claims Analyst
•	Analyze, and processing of death claim requests on existing fixed annuity contracts 
•	Review and ensure claims are following company follow-up guidelines and unclaimed property laws
•	Answered client hunt-line calls and provided accurate information

Senior Financial Services Rep. (Policy Owner Services)	
•	Processed policy changes, requests from agents, agencies, financial institutions, marketing companies and
       policyholders as it relates to annuity or claims administration.?
•	Maintained positive customer outcomes by resolving problems and responding to internal/external client 
      service requests.

Call Center Customer Service Representative
•	Received inbound calls to provide customer service support to Internal Marketing Organizations, Agents and
External Clients
•	Worked closely with internal and external customers and other departments researching alternative
approaches to most efficiently meet the client needs and made sure the clients expectations were met
•	Consistently met established productivity, schedule adherence, and quality standards

Senior Financial Service Rep./Tax Specialist

Find out detailed information about Kevin Collins,  in Aliso Viejo, CA

Kevin Collins: in Aliso Viejo, CA

Kevin Collins

Pacific Life

AIG

California State University-Northridge

Los Angeles Valley College