Lifestyle

Data entry analyst

8/2014-Present Data Entry Analyst, Breg, Inc.
Job Responsibilities:
• Process orders via fax/telephone email requests
• Provide accurate information to vendors and sales reps on products
• Assist with training documents

Job Responsibilities:
• Respond to high volume of inbound customer service calls.
• Make outbound calls to customers
• Use specific company scripting call flow on every call
• Researches and resolves account issues.
• Responds to customer concerns and needs.
• Provides relevant information on products and services, including soft selling of these products and services.
• Demonstrate high standards of professionalism and integrity by consistently adhering to the Company’s Policies at all times
• Perform other job duties as assigned by leadership & management.

Customer service

Job Responsibilities:
• Perform critical business analysis of issues identified during an audit or reporting assignment, including identifying root cause(s) and identifying value-added opportunities for improvement. 
• Research account transactions and call records to identify rationale for variances and inconsistencies in policy adoption amongst call center representatives.
• Use and develop applications in word processing, spreadsheet and database software to prepare reports for QA leadership regarding trends in variances of established policies/processes.
• Report and communicate (verbally and in writing) the results of audit report assignments to QA/Training leadership.
• Coordinate with QA leadership to obtain information necessary to conduct required audits & reporting requests and create necessary documentation of audit & reporting procedures performed.
• Proactively assess risk, plans, and execute deliverables for QA Leadership by developing and presenting report findings of audit plans and initiatives.
• Assist QA leadership in making recommendations for training topics for call center agents.
• Maintain a thorough understanding of company process and policy requirements.
     • Work collaboratively with other QA Specialists to ensure action plans are implemented   quickly and appropriately to address areas identified as needing improvement.
• Provide advisory services and recommendations where directed to identify policy/process improvements and internal control enhancements that will improve the effectiveness of operations, reduce cost and reduce inefficiencies.

Quality assurance analyst

Job Resptonsibilities:
 
• Respond to high volume of inbound customer service and sales calls.
• Make outbound calls to customers as needed
• Use specific company scripting call flow on every call
• Researches and resolves account issues.
• Responds to customer concerns and needs.
• Provides relevant information on products and services, including soft selling of these products and services.
• Demonstrate high standards of professionalism and integrity by consistently adhering to the Company’s Policies at all times
• Troubleshooting cable services.
• Using probing skills to find out what a customer needs
• Assisting with advanced billing issues

Customer service/sales

Find out detailed information about Sue-Ann Jones, Data entry analyst in Escondido, CA

Sue-Ann Jones: Data entry analyst in Escondido, CA

Sue-Ann Jones

Breg

Greatcall

Wise old print shop

Comcast cable