Skate

Snow

Surf

Client Engagement Specialist

A successful future is what has always driven me to work hard.  I am ambitious in all that I do and put forward every ounce of my acquired skills and innate passion to create successful results for the company and team I work with.  And I’m known to mix in a lot of fun, too!

I started as an Intern at Neebo, updating banners and descriptions on the site.  In the process of wrapping up my marketing degree, I brought fresh knowledge to the role and an eagerness to take root at a great company.  Exploding with high-tech originality, energy, and amazing people, I was fortunate to earn a full-time role as a Content Specialist.  The most exciting project I have been involved in to date is the launching of the new website platform, which gave Neebo.com a blank slate in the innovative development of websites for our 200+ college stores.  The view from the backend of this revolution—seeing all of the work that goes into a transformation like this— has been amazing.  Since the launch of the new IBM Websphere platform, I have worked side-by-side with IT and the operations team to ensure a positive user experience for all of our customers.  In addition to site maintenance, I am the team lead for the launch of a new ticketing system, Zendesk, which automates the dispersal of client emails to the correct team member to complete the task.  This tool has increased work order efficiency and decreased reaction time.

Prior to Neebo, I managed a skateboard shop for nine years with a focus on developing the company’s brand and target demographic through website development and enhancement of marketing activities. I pioneered the transfer of old site content to an updated, user-friendly platform, and built a successful image for the shop.

I’m always eager to connect with business acquaintances, so if you enjoy eCommerce and marketing (or happen to be a skateboarding enthusiast!) please feel free to contact me!

•	Do a complete web audit of potential client websites and draft cost proposals based on my findings for a chance to take part in our Managed eCommerce and Digital Marketing Program.
•	Optimize marketing materials and product information for all clients participating in our program.
•	Collaborate with Content and Creative teams to implement changes to design, layout, and navigation.
•	Work as an intermediary between our affiliate partners, store managers, and IT to ensure all affiliate sales are being tracked properly and commissions are being accounted for through the AvantLink Affiliate platform.
•	Monitor Google Analytics and Adwords 
•	Create site engagement/sales reports for all clients participating in our program.
•	Manage vendor communications for clients and track missing site content.


•	Key contributor on the team that led the amazing transition to the new IBM Websphere eCommerce platform for over 200 websites powered by Neebo.com, while the company experienced a 46% increase in demanded sales online.
•	Optimize product information and digital assets for 200+ websites using CMS tool.
•	Collaborate with Content and Creative teams to implement changes to design, layout, and navigation.
•	Work as an intermediary between store managers, IT and the operations team to ensure a positive user experience across 200+ websites for all of our customers.
•	Create reports and monitor sales in Google Analytics.
•	Increase work order efficiency and decrease client email response time by implementing and managing Zendesk Ticketing System.
•	Manage vendor communications and track missing site content.


eCommerce Content Specialist

•	Trained new employees on register, inventory management and customer service.
•	Responded to customer inquiries via phone, email and social networks.
•	Manage the company website.
•	Assisted in the buying process and corresponded with vendors to ensure on-time delivery of accurate products.


Assistant Manager

•Update marketing materials, optimize product information, and upload product images on Neebo.com and the 200 college bookstore websites    powered by Neebo.com

eCommerce Intern

Find out detailed information about Austin Gabor, Client Engagement Specialist in Plainfield, IL

Austin Gabor: Client Engagement Specialist in Plainfield, IL

Austin Gabor

Nebraska Book Company

Neebo.com

Jeric's Skateboard Shop - Jerics.com

Neebo.com

Joliet Junior College

Rasmussen College