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Ambitious customer service professional looking for full time employment. Over 10+ years in customer service, call center, legal setting. Detail-Oriented, Bilingual, dependable team player.

Responded to escalated inquires and complaints on complex customer/client accounts. Worked in fast-paced environment responding to 100+ calls on daily basis. Displayed strong knowledge & understanding of bank policies, procedures, and protocols. Communicated with other departments, managers, or venders to resolve customer issues. Completed mini projects assigned by manager within a certain time line. Chosen by manager to mentor & coach new representatives joining WFDS phone call procedures/protocols (side by sides).  Handled on-line transaction processing. 

Customer Service Representative 2

Greeted customers as they entered the store. Assisted with check out duties (bag groceries, issues with registers, questions). Maintained sales floor looking clean and fully restocked with product. Pulled expired and/or perishable product from floor. Stocked shelves with product on daily basis. Informed customers on company rewards card and of daily specials, coupons, and upcoming sale items. Worked with other departments at manager’s request.  										

Customer Assistant

Backed stock new shipment every Wednesdays & Fridays as it come in. Organized merchandise back into stock room by numerical order. Pulled product every thirty minutes to replenish sales floor.  Ran nightly reports of product that was marked down. Set up inventory equipment and updated PDA’s for managers. Marked items on price reduction per nightly reports, sales, promotions. 

Stock Assoicate

Set up Bankruptcy files per district. Request, pull, and follow up on documents from various client systems. Monitor and update various client systems (LPS, CaseReady, and Outlook). General clerical duties; data entry, copying, filing, faxing, scanning, and mailing. Work with attorney’s to complete file cases per district. Other duties assigned by management

Legal Assistant

Assist attorneys close bankruptcy cases on daily basis. File, copy, scan, & requests final documents, per evictions department. Work with interim billing, vendor billing, and final billing. Generated spreadsheets through Excel. Finish special projects set aside by department manager: such as file cases in cabinets by

Prepared Legal documents. Maintained clients informed with their case status as well as requested any needed documentation or information from them to ensure proper jurisdictional, and trustee requirements for bankruptcy file processing are met. Monitored payments received during bankruptcy case and made decisions regarding actions to be taken. Responded to client requests, complaints, and other issues via email, phone, and fax.



Provided minor computer troubleshooting resolutions. Helped customers with rebate submissions and inquires. Assisted individuals/industrial personnel with computer system configurations. Answered 120+ calls on daily basis for memory upgrades. Performed fraud prevention on all online orders. Followed up on returned products, issued RMS’s for memory. 



Customer Sales & Support

Find out detailed information about Fernando Ramirez,  in Santa Ana, CA

Fernando Ramirez: in Santa Ana, CA

Fernando Ramirez

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