Fashion

Lifestyle

Outdoor

Swim

Cooking

Working out

Family and friends.

Sporting events

Spending time with my dogs

10+ years working in customer service related fields for top clothing retail company, top medical software company, Fortune 500 insurance company and top 200 independent CPA firm. Lead for top performing, saved company significant monetary loss by handling precarious situations with accounts. Keen ability to build relationships with customers and colleagues. Born leader with the ability to bring consistent team building, tenacity, leadership and energetic professionalism.

•	Responding with sense of urgency to return requests from hospitals, vendors and sales staff. 
•	Processing returns and complaints via QCBD software in a timely manner. 
•	Processing all credits and returns using Oracle software. 
•	Maintaining spreadsheet and tracking orders in Excel. 
•	Building constant rapport with various departments within the organization and customers while maintaining relationships. 
•	Providing backup of all returns manually and internally within the company. 

RA Specialist 

Complete all administrative duties including: opening office, setting up phone system, reply to voicemails and processing any paperwork.?

Assist Partners, Managers and CPA's with scanning and sorting confidential paperwork into the company software GoFileRoom and Practice CS.?

Answer multi-line phone system for an office of 60 individuals office in a timely manner and navigate all front office duties throughout the day.

Assist different departments within the company with reports, timesheets and special projects.

Front Desk Administrator 

Answer customer inquires via phone and email in a timely and accurate manner. 

Provide timely answers and support to customers including, but not limited to: questions, order entry, shipping inquires.

Proactively inform customers of orders and shipping dates or any delays. Track and follow-up on all customer requests.

Verify inventory for sample orders which require immediate shipment.Verify customer information is correct and complete in Activate.

Develop outlook customer response templates for consistent response to customer inquires and track customer questions to add to company FAQ.

Run, monitor and distribute open order report on a daily basis. Resolve conflicts and issues as they arise.

Customer Service Representative

Respond to customers (via both phone and email) in a timely manner.

Respond to all inquiries from internal staff and external customers, assisting with all questions in regards to Kareo's Practice Management and Medical Billing pricing policies. 

Manage and maintain accurate data information across multiple Accounting and Support Programs. 

Take ownership of all customer issues including escalations.

Diligently attempt to solve all billing related issues and ensuring customer satisfaction in every interaction. 

Monitor and administer all customer invoice inquiries to ensure that they are completed in a timely manner and with accuracy.

Adhere to the invoicing timeline to complete all tasks and meet financial deadlines.

Accounting Specialist 

•	Monitors Call Center schedules & assignments including call queues to ensure optimal service levels. 
•	Handles escalated calls, complaints and questions from staff and customers. 
•	Responsible for reporting fraud rate and help implementing strategy to reduce fraud and maximizing revenue. 
•	Performs fraud screening functions. Conducts order research and resolution on all escalated issues. 
•	Advocates needs of team to management. Monitors and improve service levels and operation efficiency while enhancing quality of service. 
•	Research, document, and resolve all customer issues from start to finish. File and track missing package claims with shipping carriers.

Senior Customer Care Representative

•	Answered incoming calls/e-mails; took phone orders, callback clients as necessary.
•	Assisted State Farm Agents with training services.
•	Generated new business and retained existing business.
•	Offered new products and services.

Office Lead

Find out detailed information about Helga Rangel,  in Orange, CA

Helga Rangel: in Orange, CA

Helga Rangel

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