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Operations Manager

Throughout my career, I have had the opportunity to work in many different industries. As a retail sales manager, I have increased the profitability and new business accounts in my store. As an account executive, I have collaborated with many executives in order to streamline processes to reduce cost and increase profit share. Finally as an operation manager, I coordinate with a team of contractors, owners, and tenants to successfully operate a million dollar vacation rental company.

With excellent organizational and communication skills, an outstanding work ethic and the ability to strive in both team-oriented and self-directed environments, I feel I will exceed your expectations.  I would welcome the opportunity to meet with you to further discuss my qualifications for the position you have available.  Thank you again for your time and consideration.


•	Managing a team of 12 employees within the Operations department 
•	Recruiting, interviewing, training, and developing operations team members
•	Scheduling and coordinating all check ins and check outs based on reservations
•	Creating standard of operating procedures and implementing workflow processes
•	Interviewing third party suppliers and vendors; coordinating schedules to complete various tasks
•	Consulting home owners on all maintenance issues and improvements to properties
•	Primary liaison within all areas of the business to ensure satisfaction with the tenants and owners

•	Trained in all aspects of the company through various skills tests and development activities
•	Led a team of 5 trainees in the branch to develop management skills
•	Sold protection products to all rental contracts increasing branch totals by 20%
•	Assisted customers with replacement needs with exceptional customer service
•	Created sales goals based on daily tracking of branch statistics and sales trends
•	Retained customer base through customer service and account management
•	Nurtured existing client relationships to ensure customer satisfaction
•	Consecutively earned a positive customer feedback score of 75% every month during tenure
•	Fostered new and existing relationships by accompanying clients to various industry related workshops and seminars

Management Trainee

•	Managed a Level 2 corporate retail location with 20 employees that reported directly to me
•	Mentored and developed 2 assistant managers who were promoted to store manager during my tenure
•	Successfully completed AT&Ts retail development leadership six month training program
•	Led a team of 12 sales consultants to achieve very aggressive sales quota every month
•	Merchandised store signage, displays, all products within the guidelines of the corporate store layout
•	Organized table days and special events to promote and acquire corporate accounts and home services outside of the store
•	Performed weekly inventory count of all merchandise and currency in the store
•	Increased small business production in store from 10 new business accounts a month to 30 new business accounts a month
•	Implemented key changes to operations to increase audit score to 92% from previous failing score of 76%
•	Scheduled all employees within store to maximize floor coverage and adhere to weekly labor budget
•	Organized and led training sessions for all 160 employees in area manager’s district
•	Filled in for Area manager when needed to attend meetings, motivate peer managers, and lead conference calls in area

Store Manager

•	Managed 10 front of the house team members 
•	Supervised the daily lunch and dinner shifts to ensure quality food and exceptional service
•	Interviewed, hired, and scheduled all restaurant staff
•	Managed inventory and coordinated the replenishment of supplies
•	Ordered and maintained appropriate levels of beverage and alcohol inventory
•	Led training workshops for server certifications and held monthly safety meetings
•	Prepared banquet rooms for various events and staffed appropriate employees
•	Filled in as Food and Beverage Director when needed

Restaurant/Banquet Manager

Find out detailed information about Ed Ledlum, Operations Manager in Costa Mesa, CA

Ed Ledlum: Operations Manager in Costa Mesa, CA

Ed Ledlum

Newport Beach Vacation Properties

Enterprise Rent A Car

AT&T Retail Store

Killearn Country Club

Florida State University