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Resident Relations Representative

Energetic and hard-working individual who is looking for a full time opportunity.  High School graduate who after working seasonally in retail and currently in food service, am ready for a permanent and long term position.  Some of the qualities I offer that will be an asset to your team are that I:
•Possess a positive, “can do” attitude 
•Well rounded, outgoing, and enthusiastic individual offering 1.5 years in customer service in both hospital and retail settings. 
•Reliable, punctual and hardworking individual with an excellent work ethic and who enjoys working with people. 
•Experience working with the following: Word, Excel, Power Point, Photo Shop, Explorer, Hospital Census Programs and POS stations

•	Answering multi-line office phone and directing calls to correct personnel
•	Placing resident work orders into action using the program Corrigo
•	Moving residents in & out of the property and managing their resident files using Onesite
•	Organizing move-in packets for future residents 
•	Auditing resident profiles using the management program OneSite
•	Extensive use of Outlook mail & calendars to correspond with residents and organize resident events
•	Organizing & distributing mail

•	Working day to day completing and ringing up customer orders
•	Answering customer questions with knowledgeable product information
•	Making customer drinks and food orders
•	Answering the store phone
•	Ensured that the store stays clean and up to customer standards

Barista

•	Answering heavy phone calls for the resort’s Sales Inquiry phone line
•	Checking & verifying guest reservations & resort amenities
•	Using Outlook, OPERA & HOTSOS software to organize & assist the Leisure Sales Team in their duties
•	Organizing & delivering mail
•	Receiving & completing special projects for Leisure Sales Managers including: setting up collateral for sales calls, international mail delivery & extensive project coordination as requested

Administrative Leisure Sales Assistant

•	Answering heavy phone calls
•	Registering clients for online training webinars
•	Using Outlook, SIM, AIM & ShoreTel software to organize & assist the IT Team
•	Organizing & delivering mail
•	Receiving & completing special projects as requested

Administrative Assistant

•	Work day to day greeting customers, answering the telephone & organizing appointments.
•	Handle store cash drawer & make store deposits.
•	In store clean-up including:
Clean & disinfect store haircutting tools
Clean floors & keep store tidy
Washing of store laundry

Receptionist

Seasonal for the Christmas Holidays
•	Worked day to day ringing up customer purchases
•	Assisted customers in finding shoes
•	Assisted customers with online orders
•	Answered store telephone
•	Worked in auditing the shoes in the department

(Seasonal) Women's Shoes Associate

Seasonal for Halloween
•	Worked day to day ringing up customer purchases
•	Assisted customers in finding shoes
•	Assisted customers with online orders
•	Answered store telephone
•	Worked in auditing the shoes in the department

(Seasonal) Cashier Associate

•	Assisted Nursing Staff in the Maternity Ward as directed:
?	Cleaning and stocking patient rooms
?	Made up the baby beds
•	Front desk duties including: 
?	answering phones 
?	checking in guests 
?	escorted discharged patients to their vehicles (Baby’s First Ride)

Volunteer Maternity Concierge

Find out detailed information about Cassie Santana, Resident Relations Representative in Mission Viejo, CA

Cassie Santana: Resident Relations Representative in Mission Viejo, CA

Cassie Santana

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