Marlene Quiram

Marlene Quiram

Public Information Officer at American Red Cross Orange County Chapter

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Summary

•Client Relation Skills: effectively managed over 100 accounts and developed relationships with clients through proactive communication, product knowledge and exceptional service • Customer Service Skills: experienced in problem resolution and customer retention levels within highly competitive markets • Communications: experienced in providing public relations and marketing support • Comprehensive writing skills: news releases, event summaries, press releases, news articles, and blog articles • Presentation Skills: experienced in providing sales and group presentations in both English and Spanish • Awards and Recognition: frequently praised for providing excellent customer service CORE COMPETENCIES • Account Management • Strong project and time management skills • Excellent oral and written communications skills • Social media • Salesforce • AP style writing • Public speaking • Proficient in Microsoft Office (Word, Outlook, PowerPoint, Outlook) • Research, writing, editing • Bilingual: English and Spanish Experienced in providing public relations, marketing support, and comprehensive writing skills in a deadline-driven environment. Fifteen years experience providing exceptional customer service to internal and external stakeholders, staff, and clients. Email: mq1067@gmail.com

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