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Public Information Officer (volunteer)

•Client Relation Skills: effectively managed over 100 accounts and developed relationships with clients through proactive communication, product knowledge and exceptional service 
•	Customer Service Skills: experienced in problem resolution and customer retention levels within highly competitive markets 
•	Communications: experienced in providing public relations and marketing support
•	Comprehensive writing skills:  news releases, event summaries, press releases, news articles, and blog articles 
•	Presentation Skills: experienced in providing sales and group presentations in both English and Spanish
•	Awards and Recognition: frequently praised for providing excellent customer service


                  CORE COMPETENCIES
 
•	Account Management		
•	Strong project and time management skills
•	Excellent oral and written communications skills
•	Social media
•	Salesforce 
•	AP style writing
•	Public speaking 
•	Proficient in Microsoft Office (Word, Outlook, PowerPoint, Outlook)	
•	Research, writing, editing	
•	Bilingual: English and Spanish
 


Experienced in providing public relations, marketing support, and comprehensive writing skills in a deadline-driven environment.  Fifteen years experience providing exceptional customer service to internal and external stakeholders, staff, and clients.


Email: mq1067@gmail.com

PIO’s serve as a representative to the community and the media for the dissemination of critical information topromote Red Cross (redcross.org) programs and brand in times of disaster and throughout the year. They help create materials such as media alerts, press releases and content for social media, websites, newsletters and marketing material. I've helped promote National Preparedness month for September; wrote blog posts for the website, and created content for social media outreach.

•	Developed messaging and themes to educate employees about the company’s vision, brand, business plan, products and services
•	Collaborated with Human Resources and other business teams to communicate significant business change, new/revised employee polices and procedures, in support of employee engagement
•	Wrote, obtained approvals, and distributed employee communications within a deadline-driven environment

Internal Communication Specialist (contract position)

•   Updated dealer website with communication bulletins and provided solution to ensure sales communications were published accurately
 • Responsbile for assisting with the coordination, approval, and distribution of sales communication bulletins 
•  Edited,  proofread, and provided sales material quality control for dealer network.

Dealer communications assistant  (contract assignment)

•	Assisted with writing public relations material: press releases, email pitches 
•	Assigned the lead for a blogger project
• Secured placement with over 40+ bloggers to generate impressions
•	Coordinated product reviews with bloggers and media publications 
•	Updated company website through Sitecore to post external communication
•	Tracked and updated media placement and product reviews

Marketing & public relations intern/paid internship

•	Wrote over 20+ news releases and event summaries distributed to local newspapers, securing placement in the Coto de Caza and OC Register newspaper   
•	Updated school web pages with press articles, pictures, and video, ensuring the website was accurate, up-to-date 
•	Interacted with the Santa Margarita community through Facebook page
•	Photographed school activities and events to secure media placement 
•	Assisted at special events, such as the U.S Army All American Bowl selection ceremony

Marketing and communications intern

Provided high-level administrative support to Vice President and staff to a leading insurance, annuity,and mutual funds holding company. Performed all administrative and project-support efforts. Prepared yearly operating budget for the department; biweekly time, expense, and travel reports. Maintained departmental meeting, notifications, agendas, confirmation of attendees and scheduling of conference calls and conference rooms

Executive Administrative Assistant to Vice President

Provided administrative support to a Senior Vice President, sales directors, and marketing specialists, International Marketing/Sales SBU, of a medium-sized medical device company.
Coordinated meetings and distributor training. Prepared presentations, correspondence, and expense reports. Assisted with editing and distribution of departmental newsletter. Conducted online research for clinical publications, competitive intelligence and research. Coordinated domestic/international travel plan and itineraries.

Executive Assistant to Senior Vice President, International SBU

Effectively managed over 100 accounts, identifying and meeting client needs. Established and developed positive customer relations through immediate follow up, product knowledge and exceptional service, resulting in strong client loyalty and repeat business. Responsible for new client installation, scheduling group presentations, ongoing client satisfaction,negotiations and problem resolution.
Generated sales of additional products to existing business. Conducted presentations, open enrollments (initial and renewal), and utilized bilingual skills (English and Spanish).

Account Mananger/Open Enrollment specialist

Find out detailed information about Marlene Quiram, Public Information Officer (volunteer) in Irvine, CA

Marlene Quiram: Public Information Officer (volunteer) in Irvine, CA

Marlene Quiram

American Red Cross Orange County Chapter

Sage

Kawasaki Motors Corp., U.S.A.

D-Link

Santa Margarita Catholic High School

Pacific Life

Imagyn Medical Technologies

SafeGuard Health Entreprise

California State University-Fullerton

Orange Coast College