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MIS Field Support Manager

Business-minded, customer-focused IT Manager with extensive experience installing and maintaining complex systems within demanding environments. Innate skills in building teams, policies and project standards in line with business requirements. Articulate communicator adept in working across business lines, leadership levels and customer bases to drive cohesive, comprehensive IT operations. 

IT Management | Team Leadership | Customer Service | User Support | Vendor Management 
Strategic & Tactical Planning | Quality Assurance | Technical Troubleshooting | Issue Resolution | Communications

Certifications: Microsoft Certified Systems Engineer, Microsoft Certified Professional, A+ Certification

Plan, direct and evaluate all aspects of highly complex IT projects in line with cost, time and quality requirements. Oversee 14 direct reports, $2M budget and $500K capital budget. Facilitate support for four Dana Farber Satellite offices each with approximately 100-250 devices. Deliver elite customer service through responsive, professional communications. Work across functions to determine business needs and align with appropriate project processes. Package, create, deploy, report and test via SSCM.

Key Achievements
•	Architected new technology team and defined all critical responsibilities
•	Generated $100K in savings last two years by leading reduction of cost per printed page on              local and HP network printers 
•	Presently spearheading implementation for full-disk encryption on ~5,000 devices
•	Currently executing three Dana Farber satellite site integrations 
•	Upgraded 5,000+ Windows XP devices to Windows 7 along with Office 2003 to Office 2007 
•	Selected to Window

Desktop Manager

Part owner and managed small business support for 10 companies. Support day to day operations, email, VPN, network and telephony. Small Business distributor/reseller with various companies to provide best pricing and hardware based on clients needs.

Senior IT Consultant

Directed five desktop technicians and oversaw budget processes across three digital and traditional media companies. Mentored, coached and led team members. Identified areas of improvement within business processes and made IT-related recommendations. 

Key Achievements
•	Assisted in creating and managing Server Management Enterprise Group within Americas region
•	Consolidated all Blackberry providers into one corporate plan and upgraded every Blackberry device
•	Directed Windows 2003 and Exchange migrations
•	Removed single points of failure by installing two L3 Cisco 4506 switches in Boston site
•	Authority over IT installation of new San Francisco and New York City offices
•	Assisted in implementation of WAN Acceleration between Boston, NYC, & SF offices
•	Implemented Video Conferencing between 3 Molecular Offices
•	Renegotiated Copier contracts and upgraded equipment, reducing company costs and improving products
•	Upgraded FTP server to web-based solution

IT Helpdesk Supervisor/Systems Administrator

Directed high-profile projects within lab environment integration into new NECCO building. Supervised four lab technicians across seven lab environment/office spare floors. Executed implementation of various scientific applications and hardware, and troubleshot against corporate standards and FDA regulations. Maintained Server Administration, AD support, SFA/Security permissions, P2V tools and VMware support.

Key Achievements
•	Created SLA for lab support environment, comprised of 200-300 tickets opened a month with average 30-60 minute response times 
•	Implemented Windows Terminal Server for VPN access

Lab Tech Lead / Technical Specialist III

Responsible for supporting and assisting staff across the northeast region whom were field case personal or district managers.
	
•	Managed server support and account administration. 
•	Maintained a strong SLA for support based on calls from field case agents and district managers in the field. Average of 30 calls per day with 10min call times for resolution. 
•	Configured and reimaged PC’s to company standards. 
•	Supported Citrix Nfuse/Metaframe, VPN, PCAnywhere, VNC, PAL, Lotus Notes, PRISM and access databases.

Systems Administrator / Help Desk Support Level III (Contract)

Managed a site of 10 servers with 150 users; worked closely with IT Director to define standards and processes for IT Site Management 

•	Monitoring Help Desk queue within Clarify
•	PC hardware break/fix including printer support. Rollers, Maintenance kits
•	Configured and troubleshooted software for users: Windows 2000/NT, Office 2000/97, Citrix, Mainframe applications, Xerox DocuCentre, GroupWise, Lotus Notes and other Novel products.

Desktop Administrator (Contract)

Lead a team of 7 technicians to roll out Windows 2000 to 4500 PC’s across Harvard Vanguards 25 sites. 

•	Profiled and inventoried 4500 PC’s. 
•	Imaged and deployed 4500 PC’s on new Dell hardware. 
•	Configured various clinical software based on medical practice or office use. 
•	Windows 2000, Office 97, EpicCare, Lotus Notes 4.6, Citrix, Palm, HEAT and Mcafee support.

Team Lead / Windows 2000 Roll-out (Contract)

Managed Level I and II Support for all of the 29 Public Schools within the district.  

•	Working with a team of 3 Technicians within the City of Lowell’s IT Department. 
•	Upgrading PC’s, hardware fixes, spyware/virus removal and various troubleshooting within the OS. 
•	Repairing printer equipment and network infrastructure

IT Support Technician

Managed Level II Support for the banking branches and ATM’s across the Northeast. 

•	Taking 50-60 calls daily, resolution rate of 93%
•	Troubleshooting VMS, Novel, Remote Access, Pervasive and ACD Systems.

Level II Support (Contract)

Find out detailed information about Neil Adesara, MIS Field Support Manager in Orlando, FL

Neil Adesara: MIS Field Support Manager in Orlando, FL

Neil Adesara

Florida Hospital

Partners Health Care

RNITS COMPANY

Aegis Media

Novartis Institutes for BioMedical Research

Concentra

Berkshire Life

Harvard Vanguard Medical Associates

Lowell Public Schools

Citizens Bank

University of Massachusetts at Lowell