Outdoor

Service Experienced Manager (Customer Service)

My goal to stay in a fast paced environment and continue to grow with my employer

Currently responsible for a team of 15 Service Experience (CS) representatives.  
I teach, coach and develop employees to provide outstanding customer service in person and over the phone
I collaborate with Store Manager and other partners within the store to ensure service and sales goals are being achieved
I help drive store volume through the support and education of Service Experience initiatives such as the Nordstrom RewardsTM program and the sale of gift cards
I develop and execute a business plan to achieve goals
I provide Point of Sale training to newly hired employees
Educate salespeople on how to ring profitable sales by following tender compliance
Identify, recruit and hire the best talent
Effectively manage expenses
Partner with department managers and the store manager to support store events

Accounts Payables, Accounts Receivables, collections and payroll.  Collections of royalties from international licensees.  Assisting in setting up trade shows.
Financials, Journal Entries, General Ledger work, Full Cycle AP, Bank Wires, Cash Applications, AR, Reconciliations as well as assisting with daily banking transactions. Additional duties include: assisting the Controller with projects such as Internal Controls, Fixed Assets

Full Charge Bookkeeper/Personal assistant

Responsible for coordinating and managing all office functions including
 Managing Accounts Payable,
·         Managed Accounts Receivable (including AR collections)
·         Contractor Time-sheet collection
·         Client invoice processing  
·         QuickBooks administration
·         Contract management and administration
·         Accurate and meticulous record keeping

Office Manager

Find out detailed information about Raquel Vagenas, Service Experienced Manager (Customer Service) in Tustin, CA

Raquel Vagenas: Service Experienced Manager (Customer Service) in Tustin, CA

Raquel Vagenas

Nordstrom

Lost International

Yohan Company

Rio Hondo College