Bachelor of Business Administration (B.B.A.)

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•	Over six years experience in customer service, administration, sales, and customer retention

•	Exceptional interpersonal and problem solving skills in multicultural environments

•       Provided support and interaction to different regions in Latin America

•	Aggressive research analytics, written and oral communication, computer troubleshooting and      record management

•       Bilingual: English/ Spanish

•  Monitored requests from customers, Regional Sales Managers, and Manufacturer’s   representatives
•  Managed promotional requests for catalogs, price sheets, brochures and other  promotional  materials
•  Performed data analysis (sales, market, and price) independently
•  Prepared and monitored the process of credit/debit purchase requisitions and product samples as needed
•  Provided assistance to Mexico DENSO Office Staff on administrative duties as requested

Sales Assistant for Latin America (Temp)

• Manages customer financial transactions with safe deposit, merchant/vault, ATM processing, foreign currency and night drop.
• Identifies opportunities to cross-sell bank services and makes sales referrals while providing outstanding customer service.
• Processes daily cash drawer while serving up to 50 customers per day with 100% accuracy level while maintaining company KPI in all levels.

Teller

•Provided service to health insurance policy holders with accurate information regarding policy premium, benefits and secure renewal payment.
•Executed first round of customer communication (phone/email) with the objective of securing 90% renewal retention.
•Managed the renewal report and full summary daily report to execute open orders while monitoring progress/status of pending work.
•Researched current events for assigned countries in Latin America; social and political cultural environment elements to better prepare for customer communication.
•Communicated daily with the assigned business partners to update status of renewal percentages and pending status.

Renewals Executive

•Built a solid relationship with suppliers concerning products and services facilitating availability, and pricing of goods to ensure service quality.
•Issued purchase orders for suppliers and process petty cash reimbursement.
•Worked closely with the Accounts Payable department in order to evaluate procedures of purchase orders, invoices, allocation of expenses and budget management.
•Provided weekly report to Accounts Payable itemizing written orders, checks requests submitted, credit card expenses incurred, and petty cash utilized.
•Managed small business account for cell phone lines. Activated and upgraded cell phone plans as needed. Troubleshot equipment and processed returns.
•Received requests, and distributed supplies, manage and control of inventory to keep expenses in line.
•Performed administrative tasks including photocopying, typing, filing, moving office equipment, answering e-mails and phone calls in a courteous manner.

Purchasing Agent

•Provided technical support assistance for SanDisk products for Latin America such as mp3’s, flash drives and memory cards.
•Generated RMA’s (Return Merchandise Authorization) for products under warranty as needed. Implemented warranty procedures.
•Provided pre-sales support for SanDisk products. All customer inquiries associated with the products  were addressed in a timely manner
•Resolved technical issues for customers via phone and email for Latin America Accounts.

Technical Support Agent (SanDisk)

•Coordinated calls for the organization of leading investment and securitization events.
•Provided customers with precise information about the companies’ investment conferences, which are designed for executives experienced in a particular topic of a market.
•Booked clients into investment courses and seminars for world trade shows in the international market.
•Top performer with bookings and client confirmations with multiple events.

Sales Assistant

•Executed warranty procedures for mobile phone returns.
•Inspected handsets and accessories to provide accurate reports.
•Provided outstanding customer service for RMA (Return Merchandise Authorization) requests.
•Implemented quality assurance to discover phone malfunctions.
•Implemented Quality Assurance matrix within internal systems.

Returns Administrator

Find out detailed information about Lauren Toro,  in Aliso Viejo, CA

Lauren Toro: in Aliso Viejo, CA

Lauren Toro

DENSO

Wells Fargo

Bupa

Bupa

Connextions

Opal Financial Group

Quality One Wireless

University of La Verne

Valencia Community College