Lifestyle

Holder of Advanced Diploma in Computer Systems Networking Technology from Centennial College
Bachelors of Software Engineering from Champlain College

( Advanced Diploma in Networking Technology	 ( Technologies: Cisco, VMware
( Excellent Communication and negotiation skills           ( MCSA: Windows Server 2012 Certificate
( A degree in Software Engineering	                           ( Excellent Technical Writing skills.

Excellent Communication, written and verbal skills, Excellent Analytical Skills.
Networking Skills: Cisco Router and Switch configuration, management and troubleshooting, VPN, TCP/IP, LAN/WAN, subnetting. 
Networking protocols: OSPF, EIGRP, RIP, RIPv2, Frame Relay, Spanning tree.
Server Skills: Windows Server 2008, DNS, DHCP, Group Policy Management, Microsoft Lync Server, Microsoft Exchange Server, IIS 7.0, Domain Administrator, Active Directory implementation and administration, VPN solutions. 
Virtualization: VMware tools, VMware Workstation 10, vSphere ESX, ESXi, QNAP NAS.
Other Skills[OS/Software]: Windows 8.1, Windows 8, Windows 7, Windows Vista and Windows XP, Office 2013, Office 2010, Office 2007 and Office 2003. Windows Server 2008/R2, Linux, UNIX administration, Fedora, CentOS.
Telephony Skills: Telephony Avaya/Nortel, PBX configuration, VOIP – Voice over IP, Extensions configuration, CO Trunking, trunks. 
Network Security: Port Security, Firewall, Antivirus, IPSec,  Backup, Recovery, Port Scanner, Authentication, 802.1, Wireshark, SNMP, SolarWinds, Encryption, Authorization, CHAP authentication, PPP, PAP, NAT authentication, TCP, UDP, handshake.
 


•	Provided support to 200+ Users at 2 different locations both over the phone and through remote access tools for desktop and enterprise applications, printing, e-mail, connectivity, remote access, hardware, Office suite, VPN and other end user issues.
•	Respond to incoming requests from end users via telephone, remedy and e-mail.
•	Documented all incoming calls in help desk ticketing tool Remedy.
•	Maintained high level of customer service on every call and ensure that even the non-technical user is explained about the issue in a way he will understand.
•	 Prioritized issues and kept track of all the tickets to make sure the resolution has been provided to the user.
•	Worked directly with Tier 2/3 and infrastructure team to provide resolution to user.
•	Provided support with internal and external applications, laptop/desktop, printers, Office suite, network share, VPN and other help desk issues.
•	Created, managed and configured user accounts in Active directory and Exchange. Deployed WSUS to keep all laptop/desktops up to date with updates.
•	Migrated all users from old Active directory domain to new domain. Created and managed Group policy, DNS, DHCP and file permission in domain.
•	Created and deployed up to date image of windows and maintained the inventory for hardware and software. Installation & configuration of Windows, Microsoft office, Managed Active directory in multi domain environment, Configuring & updating user accounts, reset passwords, group policy management, VMware, DNS, DHCP. 
•	Researched the latest upgrades in technology and its application in organisation’s requirements.

Desktop Support

Find out detailed information about Neeraj Dabir,  in Toronto, ON

Neeraj Dabir: in Toronto, ON

Neeraj Dabir

Techior co

Techior co

Techior co

Techior co

Techior co

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Centennial College

Centennial College