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CEO, President

Executive

I have over 10 years of experience in the areas of Helpdesk, Tech Support, Systems Administration, Exchange/Active Directory Mangement. I'm seeking opportunities that will allow me to utilize and expand upon my extensive skills.

Alpha Omega IT is an IT consulting company that provides services ranging from setting up a custom network to building and configuring pc's and servers for home users to small business.

IT Helpdesk Supervisor (2013 - 2014)
CRM Administrator (2013 - 2014)
IT Helpdesk Support (2006 -2013)

•	Provided onsite IT Helpdesk support as well as supervision of the IT Helpdesk Department
•	IT Helpdesk Training - Trained and supervised several agents.
•	Training - Introducing non-technical people to subjects such as EAS, OWA, Custom phone apps and an automated dialer
•	CRM Administration & maintenance - maintianed and managed a customized Dynamics CRM environment as well as custom coded processes.
•	CRM Programming/Cleanup - Microsoft Dynamics
•	Provided onsite Helpdesk support duties.
•	Account Creation - Active Directory/MS Exchange
•	Account Maintenance - Active Directory/MS Exchange
•	VOIP maintenance and administration - Fonality VOIP system 
•	Tech Support
•	Windows XP, Windows 7, Windows 8, Server 2003, Server 2008, Server 2012
•	System Imaging
•	Spiceworks Ticketing System - implementation & training
•	CRM Support - Microsoft Dynamics
•	Voip implementation - Barracuda Cud

IT Helpdesk Supervisor

Find out detailed information about Mike Cowie, CEO, President in Buena Park, CA

Mike Cowie: CEO, President in Buena Park, CA

Mike Cowie

Alpha Omega IT

One Step Beyond

Cypress College