Outdoor

Skate

Social equality specially in sports

Account Manager

I am improving my education in the IT field and would like to use my IT and management skills and experience to build a successful career.

Created detailed reports on sales, profits, losses, and billable hours
Researched comparable needs for various company needs
Manage team of programmers and developers
Built strong client relationships

Implemented and administered a PSA into the company as well as training all employees on day to day use.

Created new standardized policies for employee and client communication which lead to a marked increase in employee production and client satisfaction.

Planned and implemented projects for internal uses and for clients

Managed a small group technical employees including approving time sheets, expense reports and prioritizing their time when needed


Help Desk Manager

Installed software, modified and repaired hardware and resolved technical issues.

Managed call flow and responded to technical support needs of customers.

Provided consulting for hardware and software form a number of clients

Used a number a number different remote software clients for support  (Kaseya, Team viewer, NTR global


Support Analyst (help desk)

Kept detailed records of all fax and email transactions for a billing department of 180 people

Worked with the client to maintain a very high quality of data management

Lead a team to construct a logical file sharing plan for all employees

Provided consulting for a stable backup solution that would run for all billing lines of business.


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Find out detailed information about Paul Baldwin, Account Manager in scarborough, ON

Paul Baldwin: Account Manager in scarborough, ON

Paul Baldwin

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