Outdoor

Skate

I am a seasoned professional with over 20 years experience in customer service software and technical support. Experience includes hardware installation, hardware service and software support.

Desk side assistance hardware, software and printer issues.
Maintained 300+ user local and 4000+ nation wide with Dell and HP desktops and laptops on both XP and Windows 7, including hardware and software install and uninstalls. Assisted with HIPPA compliant Symantec encryption, PGP, and  warehousing of all HP desktops and laptops received at Corp office.

Helpdesk Support

Assist hospital employees with login’s and portal access to Hoag network from remote sites. Using a rewritten version of Heat to track calls was able to take up to 80 calls in 8 hour shift.

Sevice Desk Engineer

Desk side assistance hardware, software and printer issues. Xerox Docucenter knowledge includes maintenance and software configuration. We used Heat call tracking software to maintain customer service. Maintained 120 user with Dell and HP desktops on both XP and Windows 7, including hardware and software install and uninstalls

Desktop Support Engineer

Large hospital campus desk side and desktop support over 3,000 users. Remedy call tracking used for customer service support and job assignments. Desktop support included large imaging hardware and software in Cardio wing of hospital and outlying buildings

Desktop support

Find out detailed information about Jim Elin,  in Lake Forest, CA

Jim Elin: in Lake Forest, CA

Jim Elin

Apria Healthcare

Hoag Hospital

MultiPlan

St Joseph Hospital

Magnolia High