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Information technology professional with 10+ years of help desk and technical support experience. Dedicated and committed to provide the highest level of customer service. Logical, consistent, and quick thinking for effective problem solving. Self-motivated and capable of working in a group or independently with minimal direction. Strong organizational and planning skills, works closely and effectively with people in all levels of the organization to achieve user satisfaction.

•	Continuously monitored, managed and maintained servers, network and telephone infrastructure.
•	Increased 70% trade show sales by implementing a handheld mobile point of sale solution with laser barcode scanner and wireless printing capabilities to speed up purchase order processing.
•	Reduced 40% on telephone bill by implementing a virtual PBX solution to integrate branch offices.
•	Deployed Windows 2003 server Active Directory to increase control and security.
•	Successfully implemented VPN and terminal services to allow remote offices access to accounting and inventory applications. 
•	Implemented a backup and antivirus strategy to maximize data integrity.
•	Redesigned and upgraded network infrastructure to increase performance and reliability.
•	Assisted branch managers in planning and implementing new hardware technology.
•	Implemented a security CCTV system with mobile remote access capabilities.

Network Administrator

•	Achieved a supervisor promotion from a technical support specialist position. 
•	Successfully managed and coordinated a team of help desk support personnel.
•	Implemented IBM Lotus Domino platform for email and in-house application development.
•	Effectively implemented employee training for Lotus Notes email.
•	Designed, developed and implemented an in-house help desk application to record and track support requests. 
•	Implemented help desk manuals and ensured that all associates were familiar with procedures. 
•	Successfully rollout a desktop remote access solution for local and remote offices.
•	Contributed in migrating Novell servers to Microsoft Windows 2000/2003 server.
•	Assisted the Active Directory services implementation and helped tightened internet security using ISA server 2000/2003.
•	Aid in setup and maintained a Panasonic enterprise TD500 Hybrid PBX system for voice communications.
•	Helped design and enforce telephone restriction policies to reduce consumption bills up to 60% (savings of $30,000 usd/month).

Help Desk Support Supervisor

•	Designed and implemented multiple EDI business transaction documents.
•	Maintained and supported EDI production environment operations.
•	Developed in-house applications using RPG/Cobol 400, Visual Basic and Intouch 7.1.

E-Commerce Analyst

•	Successfully performed extensive hardware repair and software installations.
•	Implemented an efficient travel schedule to reduce response time for remote offices support.
•	Received constantly outstanding ratings from users and performance reviews.

IT Help Desk Technician

Find out detailed information about Richard Chavez,  in Mississauga, ON

Richard Chavez: in Mississauga, ON

Richard Chavez

Mixco-Bratia trading company

State Government, Economic Development Office

KEMET Electronics

Migesa Microsystems

Ryerson University