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PARTNER

Specializing in all aspects of sales management

Significant experience and an extensive record of accomplishments provide excellent qualifications in SALES/ CUSTOMER SERVICE, SALES MANAGEMENT and OPERATIONS MANAGEMENT.  A focused, highly driven professional with a passion for business whose career has been characterized by increasing responsibilities and notable achievements.  Diverse responsibilities encompass overseeing daily operations, managing sales and marketing campaigns, and training both clients and co-workers in company systems.

Advised a variety of clients on improving their business practices.  (2013 to 2014)
•	STUDENT LOAN MODIFICATION INBOUND/OUTBOUND CALL CENTER - Recommended a new telephone system with call routing, call queue and distribution features.  Wrote new sales scripts.  Revised policies and procedures.  Assisted with hiring, training and scheduling staff.  Ensured all daily operations complied with FCC and state regulations.
•	START-UP COMPANY PROVIDING SEO SERVICES & ONLINE LISTINGS - Consulted on sales and operations management.  Recommended a Cloud-based system.  Implemented new policies and procedures, and assisted with staff selection.
•	OTHER PROJECTS - Set up CRM systems and trained staff on the new systems.

Served on the Executive Team of this company that offered phone, TV and Internet service.  Acted as key liaison with partners, including DirecTV, Dish, Time Warner, Charger, Hughes Net and ADT, to ensure complete contract compliance.  Promoted from Sales Director.  (2008 to 2013)

Managed three departments: Sales, Customer Service and Quality Assurance.  Oversaw 7 managers and 300+ indirect reports.  Developed sales incentive programs as well as up-selling and cross-selling methods that drove results.Responsible for all operations in a local, national and international call center.  Ensured each center maintained daily and hourly target metrics.

•	Developed strategies and directed nationwide sales and account management for both commercial and residential clients.  Coordinated all Southern California service.  Contracted representatives to build a nationwide network.
•	Launched multiple new systems, including Asterisk, VOIP, and custom-designed CRM systems.
•	Coordinated detailed and extensive product marketing launches for vendors.
•	Led the growth of the company from 30 to 100 employees.
•	Ranked in Dish Network’s Top 100 Consumer Retailers and Top 10 Business Retailers.

DIRECTOR / Sales and Operations

Oversaw the Sales and Customer Service Departments.  Supervised 4 direct reports (sales managers), while providing indirect supervision to a staff of sales representatives.  Restructured management teams and implemented top grading to ensure optimum talent base.  (2005 to 2008)
•	Grew revenue over 400%, from $2 million in 2004 to $8.5 million in 2008.
•	Participated in key local events to promote the company.
•	Set up outside sales to commercial accounts, including multi-users such as hotels, apartments, hospitals, retirement centers and mobile home parks.
•	Received promotion from Sales Floor Manager.  (2004 to 2005)

SALES DIRECTOR

Directed a staff of 12 consultative sales professionals in offering Dish Network and T-Mobil services to consumer and business accounts.  Prospected for customers through cold-calls, inbound calls, referrals and networking.  Qualified leads.  Negotiated corporate contracts  Closed deals and managed accounts.  Created sales training and scripting.  (2002 to 2004)
•	Also opened and oversaw an authorized T-Mobile retail store.
•	Closed an average of 35% of inbound leads.
•	Consistently achieved 110% to 120% of projected monthly sales goals.
•	Marketed the company through signage, local events and the Chamber of Commerce.
•	Promoted from Sales Representative.

Sales Manager

Sold equipment leasing financing services to clients in multiple industries, including IT, construction, manufacturing, aerospace and medical offices.  Conducted 120+ cold calls daily.  (2000 to 2001)
•	Recognized as Top Lead Generator for 3 months in a row.

EQUIPMENT LEASING SALES

Performed multiple functions at this manufacturer of routers, switches, print sharing devices and WiFi products.  Assisted clients worldwide at all levels, from novice to IT professionals.  Acted as Primary Liaison between the Sales, Tech Support and Product Management Departments.  Traveled extensively to train partners’ sales and customer service staff.  (1997 to 2000)
•	Worked closely with representatives from major retailers (such as Circuit City, Wal-Mart and Best Buy) and OEM’s (such as AT&T, Verizon and GTE)
•	Created an award-winning So/Ho networking training program that became the industry standard, and was used by major telecom companies, cable providers and retailers nationwide.
•	Appeared on the cover of two of China’s top newspapers.
•	Handled project management responsibilities.  Communicated clients’ problems with R&D and Production Departments to produce improved products.  Served on the design team for a new blue router.
•	Promoted from Tech Support (1994 to 1995) and Tech Support Manager (1995 to 1997).

Sales Engineer

Find out detailed information about Hank Fos, PARTNER in laguna niguel, CA

Hank Fos: PARTNER in laguna niguel, CA

Hank Fos

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