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Photography

Science and technology

Home renovations.

Desktop Support Technician - Tier 2

Desktop Support Technician and Microsoft Certified Technology Specialist

Windows 7 Configuration - Certified
A+ - Certified
Troubleshooting
Portable computing deployments (Panasonic Toughpad, iPad)
Active Directory OU computer administration
Microsoft Outlook Deployment
Windows Server 2008 R2
Blackberry BES activation
Mobile device support, Android, iPhone, BlackBerry
Enterprise application support and administration
Project management and planning
Change management
Team leadership
Sharepoint Intranet content management
Angus Anywhere customization and administration
EMS software

Troubleshoot computers, laptops and printer problems remotely and on-site
Install client applications: Citrix, VMware Player, SPRINT, STEL, MCAP, remotely and in person 
Create and Image virtual machines to run old versions of software and configure printing on VMs.
Use AD to add users and computers to the domain
Image various kinds of computers
Deploy new computers and software
Install printer and scanner and other hardware drivers locally and from network
Professional interaction with all levels of the enterprise
Time management 
Team and Solo work
Provide user training and advice
Update tickets in Assyst
Deploy software from Symantec Management Agent or Portal
Travel to remote locals
Entrust Security Store
Entrust Idenitity Guard

Supervised five direct reports in a national internal call centre
Provided software support and training nationally
Configured software back-end customization for client groups
Implemented Facilities Service Centre Nationally.
Implemented Facilities Management Software, Angus AnyWhere, Nationally.
Implenented EMS room and resource booking software Nationally.
Implementation of Facilities services and programs.

Supervisor, Facilities Service Centre

Supervised nine Office Services personnel at 4 locations in the Greater Toronto Area.
Managed Office Services Department.

Supervisor

Find out detailed information about Simon Baker, Desktop Support Technician - Tier 2 in Whitby, ON

Simon Baker: Desktop Support Technician - Tier 2 in Whitby, ON

Simon Baker

Canadian Food Inspection Agency

Rogers Communications Inc.

Sprint Canada

Trios College