SUMMARY OF QUALIFICATIONS/ACHIEVEMENTS Experienced and knowledgeable Information Technology Professional seeking to assist end users who are experiencing any procedural or operating difficulty with the use of IT applications, products, hardware or services. Work well independently, or in a group setting providing all facets of computer support such as troubleshooting, installations, and maintenance. In-depth knowledge and understanding of numerous software packages and operating systems. Skilled in providing Customer Service and End-User Help Desk Support. Easily identify and resolve technical issues and concerns. Excellent communication and presentation capabilities. Consecutive highest number of IT incident/ticket closed and resolved for the past 3 years. Completed assigned Projects (Applications development and infrastructure) on time.