Surf

Temp Position 

•	Handled inbound and outbound collection calls. 
•	Reconciled major customer accounts.
•	Produced excel reports to management resolving any billing issues with or for customers with above standard customer service. 
•	Produced Excel tracking reports.
•	Posted payments, issued credits and handled all charge backs.

A/P Audit Rep

A/R Audit Rep Temp Position 

•	Handled inbound and outbound collection calls. 
•	Reconciled major customer accounts.
•	Produced excel reports to management resolving any billing issues with or for customers with above standard customer service. 
•	Produced Excel tracking reports.
•	Posted payments, issued credits and handled all charge backs.

A/R Credit Rep

Managed 700+ B2B accounts for the West Coast. 
Handled inbound and outbound collection calls. 
Reconciled major customer accounts and resolved customer billing issues.
Set up payment plans and assisted A/R with credit projects. 
Developed and maintained effective credit and collections strategies to reduce account delinquency while maintaining all Sox guidelines and regulations. 
Worked with all company departments to resolve customer issues with taxes, billing and any credits due. 
Met and exceeded all credit and collections goals set by management. 
Maintained order release and HIPAA guidelines, and managed full West coast aging.

Credit Rep

Staff Works /Suna Staffing Temp Services	sep 2012 – jan 2014
Projects included Plaza Home Mortgage (Temp) A/R, Tony Robbins Inc. (Temp) A/R, and AMN Medical Services (Temp) A/P. 
Handled inbound and outbound collection calls. 
Reconciled major customer accounts.
Produced excel reports to management resolving any billing issues with or for customers with above standard customer service. 
Produced Excel tracking reports.
Posted payments, issued credits and handled all charge backs.; Handled B2B credit applications.
Handled inbound and outbound collection calls. 
Reconciled major customer accounts and resolved customer billing issues.
Produced Excel tracking reports for e-factoring programs. 
Posted payments, issued credits and handled charge backs.

Accounts Receivable/Collections Analyst

Credit/Collections Analyst

Processed B2B credit applications, invoices and statement mailing.
Managed approximately 800 accounts, established credit worthiness, ran D&B, checked credit reports and references, negotiated payment terms, and reevaluated terms every 6 months.  
Made outbound collections calls and received incoming calls in reference to billing issues or concerns. 
Produced Excel reports for the Credit manager as well as the CFO. 
Analyzed and reconciled customer accounts to determine the reason for delinquency and verify open invoices.
Assisted in setting up payment plans for customers that were past due when appropriate.
Developed and maintained positive and effective Credit and Collections relationships to provide our customers with excellent financial as well as customer services.

Credit Administrator

Processed B2B credit applications in a timely manner.
Managed up to 450 national accounts on East and West Coasts, determined credit worthiness, and checked credit reports and credit references. 
Ensured all documents have been presented, completed and signed.
Ensured compliance with company standard operating procedures.
Analyzed customer accounts to determine reason for delinquency and reconciled customer accounts to verify outstanding invoices.
Assisted customers with the customer by providing perceptive, positive, effective and useful credit and collections service while minimizing loss of accounts.
Monitored customer accounts receivable aging.

Financial Services Associate

Billing and invoicing.
Accounting and auditing of clients and subcontractor accounts.
Answered accounts receivable inquiry calls.
Collections and posting of payments and deposits.
Accounting research.
Customer service.

A/R REP

Billing and invoicing.
Accounting.
Auditing.
Customer service.
Collections of past due receivables.
Payment posting.
Accounting research.

Accounts Receivable/ Collections Specialist

Extensive phone and Internet research of commercial real estate and tenant information.
Maintained and grew tenant database.
Ensured high level of data quality for the B2B prospecting and analytic tenant database.

Research Analyst

Collected 30-90 day accounts in default.
Loan audits.
Customer service.
Skip-tracing.
Negotiated payment plans and arrangements to reduce or eliminate payments.
Processed repossession documents and managed all accounts designated to work queue.
Worked with department team to reach the overall goals of the department and credit union.
Worked with member accounts to resolve issues.
Collected on accounts on accounts with a deficiency balance or charged off accounts.

Special Accounts Representative

Customer Service.
Accounts receivable.
Collected 30-180 day accounts in default.
Extended credit arrangements.
Took customer financials to negotiate payment plans or extend new payment arrangements.
Addressed all accounting issues while working with customer and all other inter-office departments.
Made and received high volume inbound and outbound calls.

Customer Financial Services Representative

Negotiated arrangements to sure loans in default form 30 – 90 days breach of contract or pre-foreclosure.
Reduced amount of customer calls abandoned by averaging five minute talk time pre-foreclosure and 45 second account “wrap time”.
Partnered with credit counselors for further debt plans.
Customer management counseling and negotiated borrower re-payment.
Customer service and processing customer request.

Loan Counselor

Customer service.
Negotiated loans in default.
Documented account changes and requests.
Utilized Rockwell phone system and PC in a demanding call center environment.
Built strong rapport with various related departments including credit analysts, dealerships, sales research, titles and management in order to achieve 100% customer satisfaction and quality service.

Customer Service Representative/Collector

Find out detailed information about Robert Grantling,  in San Diego, CA

Robert Grantling: in San Diego, CA

Robert Grantling

Suna Staffing

Staffworks

Rangoni Corp

Rangoni America Corp

Res-Med Inc

R.W. Smith & Co jan 08

NTN Buzztime

Accountants Inc

Quality Built

Costar

San Diego Metropolitan Credit Union

Pacific Bonding Corporation

Homecomings Financial

JP Morgan and Chase

Norfolk State University