Kart racing

Reading first-person fiction (all fiction is not made the same! third-person is intolerable... but that's a whole discussion all on its own)

Writing short stories and poetry

Designing firefox themes (my designer profile is at https://addons.mozilla.org/en-us/firefox/user/drestewart83/themes)

Container gardening (i currently have a tomato and bell pepper plant that i am especially proud of)

Bowling turkeys (... which i've yet to do... hey it'll happen

Got to have a dream right?)

Avid movie-goer (i still go to the drive-in if you can believe it

Solano county

$7.25 per person for a double feature

You can't beat that!)

Playing gin rummy

And doing anything in photoshop

Customer Service Representative

Answered customer service, dispute and escalated risk calls. Handled an average of 140-300 calls per week. Kept detailed records of what was said during each call. Advised offshore team on how to handle dispute and risk calls.

Filed disputes and provided follow-up information. Processed card applications, stop payments and hold releases. Helped cardholders using their online account to troubleshoot software issues.  Counseled customers in the selection of cards by determining what they needed and recommending the card that best fulfilled that need.

Software used: FIS, Microsoft Sharepoint

Technical onboarding of all SAP clients, juggling 7 to 14 accounts, attended 65% of meetings with clients making sure the account manager had everything they needed and I conveyed to them what I needed. Kept Avata Project Management software updated as the client moved through the onboarding process. Stringently followed QMS ISO 9001 processes. 

Prepared and sent out documentation usually within 2 to 3 hours after contract was signed, forwarding completed documents to the appropriate personnel and filing completed documents to Sharepoint and/ or Salesforce.

Downloaded the client software using custom-built office automation tools via Microsoft RDP & VMware. Contacting the engineer when troubles.

After the crux of the software was downloaded, I delegated simpler tasks to the offshore team and managed their work with Smartsheet software, when necessary, making myself available when they had questions, usually during the middle of the night (Indian standard time).

Made trips to the collocation (offsite data center) after backing data up remotely to pickup hard drives and then sent that collateral to the client.

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Data Management Representative/ Marketing Automation Assistant
(Prior role before promotion)

Data entry of prospect accounts and contacts after performing internet research. Used Salesforce to investigate opportunities, log activity, create reports and dashboards, merge duplicates and update mailing preferences. 

Used Marketo to build landing pages, emails w/ tracking, forms, smart list, smart campaigns and nurture leads. I kept the marketing department metrics updated for the weekly marketing meetings by running reports in Salesforce and Marketo to update Microsoft Excel and Microsoft PowerPoint presentations. Attended two Marketo conferences.

Software used: Microsoft Remote Desktop, VMware vSphere, Smartsheet, Avata Project Management, GoToMeeting, Salesforce, Marketo, iNote and Microsoft Office (SharePoint, Excel, Word, PowerPoint)

Project Administration Specialist (Technical Onboarding)

Performed data entry onto composites (Magazine covers, magnets, buttons, team captions), checked in schools (uploading pictures, organizing photos, color correction, cropping, exporting, sending to in-house printer, packaging and shipping job) and provided customer service for the school telephone line. Took new orders and fixed problems with orders. Burned a copy of every job to CD or DVD and shipped to the client, kept log of work. 

Retouched images with Photoshop, created diamond-drag and laser engravings with Adobe Illustrator. Received all logos, retouched as need and prepped for its application onto pictures and engravings.

As business grew, I was given 1 to 5 assistants to help with the overflowing data entry that I was taking care of alone. I assisted in interviewing, trained the digital technician, delegated their workload, fixed their computer issues and liaised between departments. 

Began checking in youth sporting jobs, which comprise about 80% of the business. Created work orders, uploaded and organized photos, color correction, cropping, and send to the printer. Ftp’d trader cards daily to the manufacturer, including calling the manufacturer regarding poor card quality.

During the slow season along with the skeleton crew, I would scrub the prospect database by researching the account, updating the record, adding new contacts and sending the contact a campaign email. 

Software used: Express Digital Darkroom, Adobe Photoshop, Adobe Illustrator, Adobe Lightroom, Corel Draw, UPS Worldship, ACT!2000, Microsoft Word, Microsoft Excel and Microsoft Outlook

Senior Digitals Technician ? Engraving Manager

Picking up, sorting and opening mail. Scanning medical claims into computer. Performing data entry on scanned medical claims. Software would read medical claim and need data entry for illegible handwriting. 

I worked here full-time while working part-time at Genesis Data.

Software used: DocuIndexQA

Data Validation Operator (Data Entry Operator)

Heavy data entry from hard copies of various office documents sent from multiple government, municipal and private agencies, such as: account receivable, accounts payable, San Francisco Police Department parking tickets, Oakland Unified School District surveys, etc. Worked until all work received for the day was entered, entering all docs twice for verification.

Software used: Data Management Corp (DMAC), Microsoft Word, and Microsoft Excel

Data Entry Operator

Filled temporary staffing needs for two clients of Remedy Intelligent Staffing. Description of one of them is below.

Client: Union Bank of California
Data Entry Operator | Financial Intelligence Unit

Built digital cases in ICMS copying and pasting data. Maintained digital cases log. Assisted with data entry on various projects. Pulled and filed cases, sorted and delivered department mail. Processes CTR request in RUMBA then delivered to investigators. 

Software used: AQURIT’s JobManage, Fortents SearchSpace, Integrated Cash Management System (ICMS), Rumba, iNotes, Microsoft Office and Microsoft Excel.

Administrative Temp

Created a database for each school by entering order form information, cropping pictures and performing color correction.  Completed 3 to 5 jobs per day with one job averaging 400 to 800 records. 

Promoted to ID Cards after 3 months. Edited all jobs from data entry, if necessary, sending the job back and retraining the operator.  Printed-to-file an average of 20 jobs per day with 5 to 6 computers at my disposal for simultaneous printing.

Software used: Photolynx ImageMatch, Photolynx Service Strips, Photolynx ProComposites, Microsoft Excel, and Microsoft Word

Seasonal Data Entry Operator

Working within the Sorting Room of the Main library, kept the room clean, answered the phone and sorted a mass about of books onto carts making them shelve-ready.

Software used: DRA Cataloging Module, Millennium Library Automated System, and Microsoft Word

3602 Library Page

Find out detailed information about Andrea Stewart, Customer Service Representative in Chula Vista, CA

Andrea Stewart: Customer Service Representative in Chula Vista, CA

Andrea Stewart

AccountNow

Rimini Street, Inc.

Glory Days Services, Inc.

DocuStream, Inc.

Genesis Data

Remedy Intelligent Staffing

School Portraits by Kranz

San Francisco Public Library

Independence High School

Santa Monica College

Western Governors University