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Customer Service Professional with a passion for enhancing performance and current processes to ensure the highest quality of customer service. 3 years of leadership experience with proven results of consistency and improvement. I am looking to re-enter the workforce and utilize my experience in any field and find a company I can grow with.

Recruit, hire and provide coaching and development to Customer Service Representatives. Create and implement new processes and procedures. Motivate agents to embrace change in a fast-paced environment with new and changing products in the communications industry.

Customer Care Technical Support Supervisor

Reviewed and evaluated representatives’ calls & work orders for all departments and provide feedback on Quality Guidelines. Partnered with 8 different departments to ensure the Quality department was providing the coaching and training needed to achieve the best overall customer experience. 

Customer Satisfaction Analyst II- Quality Assurance

Answered calls from customers having technical issues with their services and helped resolve the issues in high-volume call center.

Technical Support Representative

Find out detailed information about SUSAN BAKER,  in YORBA LINDA, CA

SUSAN BAKER: in YORBA LINDA, CA

SUSAN BAKER

COX COMMUNICATIONS

COX COMMUNICATIONS

COX COMMUNICATIONS

FULLERTON COLLEGE