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Technical Client Services Representative

Polished, professional client services representative that offers over 16 years of experience in a busy call/email environment  for internal/external users with an unwavering commitment to providing the best customer relations.  
•An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
•Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes


Senior Technical Client Services Representative
•	Responsible for tracking and supporting clients-external and internal using the SalesForce reporting tool.
•	Troubleshooting users that experienced issues with our various products.
•	Interacts with clients regarding technical issues as well as database discrepancies related to bond issues. 
•	Responsible for monthly billing of several key products such as File Maintenance, Kenny Housing Reports.
•	Process client requests regarding historical pricing for portfolios in a timely manner.
•	Actively involved in setting up new clients with access for the various KENNYBASE product lines.
•	Assists Research Department in numerous projects 
           
                                    Research Associate
•	Assist in the research of municipal bonds for prospective customers.
•	Acts as a liasion between clients and underwriters providing pertinent information regarding municipal bonds.
•	Utilizes tracking “maintain bond” internal database.
•	Provides “real time” information to companies over the “Kenny” alert system
•	Broadcast of market sensitive municipal disclosure information providing 
notification and classification of all disclosure filings.
•	Research and update municipal issuings.
•	Maintain and monitor disclosure database warehouse.

Find out detailed information about Steven Hall, Technical Client Services Representative in Placentia, CA

Steven Hall: Technical Client Services Representative in Placentia, CA

Steven Hall

Standard & Poors McGraw-Hill

College of Staten Island