•	Assistant to the District Manager, four Community Association Managers, and thirty-four Homeowner Associations 
•	Responsible for common area maintenance issues for over forty communities. 
•	Respond to all incoming inquires and emergency issues from board members, homeowners, vendors, and real-estate agents via telephone, and e-mail.
•	Directly dealing with vendors to insure timely responses, and completed work.
•	Execute monthly violation letter request for each property monthly
•	Review all architectural applications prior to being submitted for approval 
•	Program gate systems, key fobs, and gate remotes with several different gate applications 
•	Involved in Scanning Committee to scan all paper documents to digital form for a paper free work place

Associate Community Association Manager

•	Monitor cash levels at the branch and place cash order or ship excess cash
•	Provide support to complex tasks such as safe deposit compliance, handling client request/research, and merchant teller services
•	Resolve customer complaints and problems
•	Responsible for the training and cross-training of employees
•	Complete daily reports and updates
•	Verify and approve various documents and transactions
•	Recognize sale referral opportunities and meeting referral goals
•	Assist the Branch Manager and Customer Service Manager as needed with customer and support issues

Operation Specialist

•	 Provide a full range of professional, technical and general support to customers and bank personnel 
•	Process address changes, card orders, card maintenance, online banking maintenance, travel requests, transfer requests, fee adjustments, and branch requests
•	Generate numerous reports including,  Stop Payment Report, Address Change Report, Account Closure and Rejection Report
•	Trouble shoot escalated customer service issues 
•	Perform call monitoring and coaching, evaluate call outcomes
•	Received three awards for Team Excellence as a result of successful conversion of customer accounts from institutions acquired by Union Bank
•	Assisted the Events Committee in planning Take Your Child to Work Day, Holiday Party, Summer Kick-Off Event, Employee Appreciation Events, and American Heart Association Walk

Service Specialist II

•	Created spreadsheets and databases to track company information, prepared standard operating procedure manual from management input 
•	 Coordinated company meetings and events 
•	 Responsible for switchboard, directing calls, messages
•	 Processed customer orders and coordinated shipping arrangements
•	 Prepared inventory reports, conducted cycle counts, and entered data

Operations Assistant

Find out detailed information about Madeline Burke,  in Yorba Linda, CA

Madeline Burke: in Yorba Linda, CA

Madeline Burke

Keystone Pacific Property Management

Union Bank

Union Bank

TopWay Global

Fullerton College

La Entrada High School