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Account Manager 

•	Twelve years management experience
•	Passion for mentoring and training others
•	Competitor driven to excel and exceed expectations daily
•	Accomplished leader who builds strong relationships with internal and external customers
•	Creative thinker who brainstorms and thinks outside of the box formulating innovative ideas
•	Executes work with high integrity and clarity; keen ability to multi-task  
•	Proactively resolves problems fairly with high customer satisfaction 
•	Committed to improving efficiency, streamlining processes, and following operational procedures


•	Manage relationship with 4 representative firms across United States and Canada
•	National travel as required for customer relationship building
•	Provide excellent customer service for domestic and international accounts
•	Collaborate with engineering team to specify and implement correct technical solution 
•	Participate at trade shows to promote products and develop new customers 
•	Contribute in weekly meetings to discuss new business opportunities
•	Execute effective sales process
•	Prepare daily, weekly, and monthly sales reports


•	Contract management for 35 domestic and international accounts expanding across four product lines
•	Managed largest aftermarket account, $15M+ per year
•	Developed, implemented, and managed distribution process of field service units for high profile program
•	Administered requests for quotes, purchase orders, or repair orders (MRO) for contractual or price listed items
•	Consistently exceeded deadlines set to measure account management success 
•	Drove on-time delivery metrics by ensuring product shipped prior to customer request date
•	Solved delivery and quality issues that arose within the company and at customer locations
•	Managed demands and assisted with demand planning for assigned accounts to meet sales objectives
•	Minimized contract risk by communicating potential risk to management and developing contingency plans
•	Maintained familiarity and ensured compliance with government, industry, and import/export regulations 
•	Incorporated UTC’s operating system, ACE (Achievin

Account Manager / Customer Support

•	Built and maintained rapport with customer base of 12,000 collectors and 1,500 dealers 
•	Developed and implemented customer service strategy for expansion into Asian and European markets
•	Conducted hiring, training, coaching, counseling, reviews, and terminations for Customer Service Department 
•	Scheduled employees to ensure proper staffing between call center and trade shows
•	Guided and supervised complaint resolution to ensure customer satisfaction
•	Designed and improved operational policies and procedures
•	Assisted in developing promotions to increase sales and attract new clients
•	Managed and facilitated all aspects of trade shows 
•	Negotiated and signed multiple show and hotel contracts, $1M+ per year
•	Traveled to national and international trade shows, 20 per year (5-12 days per show)  
•	Coordinated, organized, and ran PCGS Members Only Shows, 7 per year (6 days per show) 
•	Monitored and approved expenses on a monthly basis to meet PCGS annual budget

Customer Service Manager

•Implemented and maintained departmental operations including compliance with government regulations
•Maintained monthly reports pertaining to borrower covenant compliance, loan risk ratings, and rating expirations
•Alerted management to discrepancies and past due items; resolved outstanding issues
•Coordinated with management to determine work allocation and review schedules
•Interacted with New York Headquarters to resolve loan funding issues and income recognition discrepancies
•Established KYC (Know Your Customer) startup function for the department
•Contacted Agent Banks and employees to ensure KYC process completed prior to loans closing
•Prepared loan files for formal internal and external audits
•Ensured loan files were complete and contained up-to-date documents
•Coordinated quarterly portfolio review packages ensuring all information was received
•Performed ad-hoc reporting on various issues as requested by management

Manager Credit Administration Leveraged & Sponsor Finance Group

Division Operations Specialist 	                        
•Recruiter: sourced resumes, conducted phone and in-person interviews, attended job fairs
•Managed recruiting database for Orange County, Inland Empire and Los Angeles counties
•Trainer: new hire orientation and additional banking courses
•Trained Branch Managers and developed future management candidates
•Provided coverage for District Managers
•Forecasted projects with senior management weekly and monthly
•Conducted branch audits
•Project Manager

Branch Manager  									                        
•Managed all aspects of a retail branch
•Took over failing branches; within three months, exceeded requirements
•Handled staffing; including hiring and termination
•Trained employees to ensure branch success
•Coached and counseled employees to meet career goals
•Consistently met or exceeded sales goals
•Mentored and coached Division Management Trainees
•Received Branch Manager “Rookie of the Year” award

Acting Branch Manager / Assistant Branch Manager / Management Trainee

Division Operations Specialist / Branch Manager

Find out detailed information about Trista King, Account Manager  in Corona, CA

Trista King: Account Manager in Corona, CA

Trista King

Accelerated Memory Production, Inc.

UTC Aerospace Systems

Collectors Universe, Inc. / PCGS

Sumitomo Mitsui Banking Corporation

World Savings

Chapman University