Lifestyle

Establish new memberships, share accounts, certificate accounts, money market accounts and trust accounts received via phone, website, mail, fax, business development and/or branches while meeting monthly new membership/account goals.

Quote rates/payments and provide additional information regarding credit union products/services, perform advanced account administration transactions including; trust accounts, IRA’s and organization accounts. 

Processes internal/external requests for technical support and ensure they are completed in timely manner, contact third party vendors to create service events regarding online membership problems and test and implement new eBanking products and services.

Receive and process lost/stolen ATM/debit, credit cards, foreign items, levies/garnishments and mail in deposits/loan payments.


Operations Representative II

Answer member questions via phone, provide account information, and offer alternative products and services.

Processing check orders, stop payments, EFT disputes, account maintenance, transfers, check and statement copies, or other account needs.

Offer alternative products and services based on customer needs.


Member Service Officer

Find out detailed information about Jonathan Castaneda,  in Downey, CA

Jonathan Castaneda: in Downey, CA

Jonathan Castaneda

Western Federal Credit Union

Credit Union of Southern California

Cerritos College