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Field Technician level 3

Customer Service & Support

Motivated and customer-service driven CompTIA A+ and Network + Certified Computer System Analyst with diverse experience in (EDD) Electronic Data Discovery and litigation printing. Elicit information to troubleshoot, isolate and repair all problems. Professional expertise includes system applications, disaster recovery planning, and information protection analysis. Experience in printer operation, components care and service techniques. Installed and upgraded Operating Systems while demonstrating strong troubleshooting methods and managing drives. Able to install, troubleshoot and support operating systems and applications, as well as manage and troubleshoot network connections and wireless networks. Oversaw multiple Projects which included Document Imaging and Photocopying (from paper originals), Printing, EDD (Electronic Data Discovery), Customized Technical Formatting, Project Management, Customer Service, Administration and Wide Format Reprographics. Responsibilities included project management, labor management, travel coordination, document imaging, revenue tracking, payroll reporting, employee scheduling, problem solving, customer satisfaction, deadline compliance, and product quality.

•	Install, service, and disconnect residential Video, Data and Voice services. 
•	Perform underground and aerial cable service installations and disconnects. 
•	Configure coaxial drop system to meet Time Warner Cable installation standards. 
•	Analyze, maintain and repair residential coaxial drop system, phone wiring data network equipment and service. 
•	Install Time Warner Cable customer premise equipment while maintaining an accurate and complete inventory of all Company-issued equipment. 
•	Educate customers about Time Warner Cable's products and services and present them with service upgrade opportunities. 
•	Perform personal computer software configurations. 
•	Identify defective customer equipment and ensure a timely return to the warehouse for processing. 
•	Communicate routine demand plant maintenance and demand construction referrals.

•	Tax Processing of printing out multiple PDF files, assembling the PDFs according to state tax guidelines that are provided, quality checking (such as tax ID numbers and Corporate names), and binding them according to the client's habitual state.
•	Setting up client’s personal laptops or desktops by installing print driver to configure industrial printers such as Xerox and Cannon using assigned IP addresses.
•	Configuring security setting using MCaFee ePO (end point encryptions) and Laptop lock combination
•	Setting up VPN using Pulse internet for both LAN & WAN 
•	Report status of print projects to supervisor through PwC MyKcurve application
•	Utilizing IBM same time contact for email
•	Quality control each Docket printed according to tax ID, corporate names and proper signature indicators for each forms while providing finishing process such as proper packaging.

Print Production Specialist - (contract)

•	Ensuring the quality of all deliverable leaving the shop from formatted data to load files
•	Quality control all converted images using their source for random comparison
•	Checking all coding using Database Text software for exact field naming and formatting
•	Routing all errors to the appropriate Dept. via email with full explanation and link to file
•	Pass or Fail deliverable base on client’s specs and assigning proper grading
•	Quality control billing for accurate counts in all deliverables and submitting for invoicing
•	Oversees data acquisition and delivery to vendors, verifies data integrity, imports images, data and transcripts into databases, exports data, corrects vendor errors, reformats and converts data
•	•	Ensured quality of all deliverable leaving the shop from formatted data to loaded files using Netsuite
•	Performed quality control procedures in all converted images using source for random comparison
•	Checked all coding using Database Text software for exact field naming and formatting
•	Managed data acquisition and delivery to vendors and verified data integrity
•	Utilized Daegis proprietary software (Export tool), Netsuite, OpenAir and Citrix (cloud document transfer) MS Access, Excel, Word, Outlook, Lync, I-pro, Concordance, 3rd party tiff conversion software, True Crypt, Textpad, WinZip, FileZilla, and Ifran view. 
•	Maintain a proper inventory of all office supplies required for the efficiency of all support services
•	Dealt with projects containing 250+ fields, requiring different forms of manipulation for different fields based on specific client requirements.
•	Made data more transparent and accessible for client to effectively sort through in a confidential, secure, and available manner.
•	Complied with department and firm administrative procedures and policies. (ISO 27001)

Lead Quality Control Technician

•	Managed a team of 3 sets of shift, 1st 2nd & 3rd shift Managers & their employees included 7 document specialist and all responsibilities in the production floor from printing and binding equipment to meter readers, and equipment maintenance management
•	Worked with the sales team to evaluate large scan projects, maximize resources and manage to meet all deadlines 
•	Provide direction and support to project team
•	Oversaw  technical performance required to assure an efficient operation in new asset management and digital capabilities 
•	Handled vendor negotiations, supply ordering, payroll, employee scheduling and labor management, team building, cross-training and development of employees.
•	Ensure all printing & binding equipment are properly maintained by Manage all responsibilities from Meter Readers, to Equipment Maintenance Management
•	Administer the technical activities required to put new asset management and digital capabilities smoothly and efficiently into operation.

Production Manager

•	Responsible for 2nd-shift, a staff of 25 employees per shift. Delegating task to meet and exceed client’s expectations.
•	Responsible for monitoring production schedule and projects coming into the business, controlling workflow, and delegating projects to employees.
•	Loads data and images from CD and other media sources to the Firm's systems - Converts and manipulates data for loading into the Firm's database systems - Designs and documents software utility modules using scripting languages
•	Leading and motivating functions concerning with human resources, such as recruiting, hiring and terminating employees.
•	Establishing goals, objective occurring daily in the organization, organizing and preparing documents in case where confidentiality is essential and ensuring perfect work quality to our clients.
•	Creating and maintaining employees report on their performance reviews. Assisting several managers with new, old and large accounts and cases.
•	Satisfies customers according to company standards of quality and output by preparing, photocopying, inspecting, compiling, assembling and binding documents
•	Quality checks data received for loading and reports statistics on quality of data and images - Loads data and images from CD and other media sources to the Firm's systems - Converts and manipulates data for loading into the Firm's database systems
•	Performs complex tasks associated with OCR, PDF conversion, CD-ROM, DVD creation and image printing. Ensure quality of loaded data and images - Informs Project Coordinator/Manager regarding project progress and issues.
•	Maintains payroll and related records recording the accumulation and use of vacations, holidays, sick days, and miscellaneous leaves of absence.
•	Prepare premium reports and communicate with insurance carriers and other program vendors.
•	Administer pension benefits, retirement programs, 401(k) plan contributions and disbursements, and contributions to various thrift plans

Shift Manager

Find out detailed information about Altagrace Gaspard, Field Technician level 3 in Brooklyn, NY

Altagrace Gaspard: Field Technician level 3 in Brooklyn, NY

Altagrace Gaspard

Time Warner Cable

PwC

Daegis

Driven, Inc.

IKON Office Solutions

DeVry Institute of Technology

New Utrecht High school

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