Altagrace Gaspard

Altagrace Gaspard

Management, Supervisor, Entry Level IT
Currently: Field Technician level 3 at Time Warner Cable
Location: Brooklyn NY
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Summary

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Motivated and customer-service driven CompTIA A+ and Network + Certified Computer System Analyst with diverse experience in (EDD) Electronic Data Discovery and litigation printing. Elicit information to troubleshoot, isolate and repair all problems. Professional expertise includes system applications, disaster recovery planning, and information protection analysis. Experience in printer operation, components care and service techniques. Installed and upgraded Operating Systems while demonstrating strong troubleshooting methods and managing drives. Able to install, troubleshoot and support operating systems and applications, as well as manage and troubleshoot network connections and wireless networks. Oversaw multiple Projects which included Document Imaging and Photocopying (from paper originals), Printing, EDD (Electronic Data Discovery), Customized Technical Formatting, Project Management, Customer Service, Administration and Wide Format Reprographics. Responsibilities included project management, labor management, travel coordination, document imaging, revenue tracking, payroll reporting, employee scheduling, problem solving, customer satisfaction, deadline compliance, and product quality.

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