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Program Manager, mentor2.0

2016 Colorado "Bank of America Neighborhood Builders Emerging Leader". Seasoned international citizen highly motivated to continue successful track-record in education, mentoring, community development, travel, tech, process improvement, and the ski/outdoor rec industry.

-Excited by program and people management, building and leading teams, and improving and creating efficient systems and processes

-Extensive experience working with children and young adults in education, experiential education, positive youth development, and outdoor adventure sports

-Customer service enthusiast - Provide great experiences, by quickly build rapport and authentic relationships with customers, clients, external stakeholders and collaborating across departments.

-Highly personable, meticulous, organized, efficient, driven, enthusiastic, and fun. Successful team player in large and small groups, and well-liked by peers.

Feel free to contact me:

Joshua Smith
•Denver, CO •
•CELL (516) 697-O566 • E-MAIL JoshLeeSmith24 {at} gmail.com•

• Received Bank of America Neighborhood Builder's Grant and named agency's "emerging leader"  
• Build mentor2.0 program from the ground up as sole team member and expanding to a team of 4 within the first year
• Develop and manage relationships with schools including teachers and administration, ensuring effective program/agency representation in the schools and community
• Managing enrollment, training, screening, interviewing, matching process and scheduling all program elements
• Providing oversight of match support, surveys,  case management and program attendance
• Proactively assisting Program Coordinators through regular communication (phone, email, in-person supervision and meetings)
• Supervise Program Coordinators through proactive coaching and consistent feedback 
• Organize and staff multiple large scale events, oversee all logistics and manage activity budget 
• Lead and facilitate trainings for school staff, volunteers, and parents 
• Track program participation, attenda

•	Supervise and provide case management support via phone and email for Big/Little mentor/mentee relationships from minor concerns to serious family, child, or volunteer issues.
•	Interview children and adult volunteers, write up assessments, check references, and see through the enrollment process while maintaining a focus on child safety. 
•	Individually organized and executed an aviation event for Bigs/Littles as well as a follow-up aviation summer camp scholarship opportunity.

Program Specialist

•	Learned new procedures and integrated into a complex ski school environment (2nd largest in USA)
•	Worked weekends/holidays while also holding a full-time job. Completed seasonal commitment.

Ski Instructor

• Responsible for over a million dollars in “Special Programs” revenue and the department's budget. Exceeded financial and guest service goals while cutting guest complaints by a fourth. 
• Awarded COO Award and bonus in November 2018
• Achieved 6.3% revenue growth year over year with an 11.6% class average increase resulting in a  significant decrease in labor margin from 32.7% to 32.4%
• Schedule and manage 950+ guests/families, supervisors and 120 staff for specific short and long term programs, camps, outreach programs, and other specialty products for the Ski and Snowboard School at the highest volume school and resort in the U.S.
• Manage, develop, and coach staff. Handle all escalated staff and guest issues to resolution
• Design, create and send marketing emails to guests, families, and staff as well as maintain communication and planning with other departments (race services, transportation, product sales, food and beverage, photo, health and safety, talent development, guest services, etc.)
• Organize, plan, and execute large scale events from races, extreme skiing competitions, staff parties, meetings, and trainings. Design and purchasing of customized marketing and promotional items
• Build and run programs with external stakeholders (local schools and nonprofits) to provide free or low-cost programs to local and/or underserved youth
• Voluntarily completed Vail Resort’s leadership development program, professional development classes, and Level II PSIA certification. Currently working on Children’s Specialist II Certification



Special Programs Manager

•	Guided high-end clients seeking to explore the mountain resort and its offerings.
•	Private instructor to all ages and ability levels.
•	Chosen for VIP family for four weeks of private instruction and guide work. Became family’s go-to instructor. Invited back as personal instructor following winter (2014).uide work

Private Instructor/Guide

•	Managed a hotel reservation and customer relationship system in the hotel’s opening season.
•	Handled email and phone reservations; coordinated external bookings for guest itineraries.
•	Rewarded for attracting a VIP client and his travel agency to book Chalet Ivy over the competition.
•	Spearheaded and authored procedures and manuals concerning numerous tasks for future English speaking staff.

Front Desk/Concierge Associate

•	Responsible for monitoring daily staffing for each course. Managed online reservation system, check-in procedures, daily financial reports.
•	Supervise Climb High ropes course as well as a one-of-a-kind treetop/zip-line adventure park.
•	Taught and supervised proper climbing/belaying/safety techniques to large groups.

Adventure Leader

•	Received PSIA Level I, Children’s Specialist Level I, and Freestyle Level II certifications.
•	Taught private and group lessons to children aged 4 to 12. Became go-to for private lessons with special needs children. 
•	Built relationships with families to up sell return and private lessons.

•  Prepared all molds/cassettes, materials and pieces for final layup and press.
•  Broke down cassettes and skis after press. Kept cassettes safe by proper cleaning, sanding, and chemical application process.
•  Worked with and did final application of graphic topsheets.
•  Other manufacturing processes such as metal work, sand blasting, planing, sanding, CNC, epoxy/hardener ratios, fiberglass sizing and cutting, etc.

Head Press Assistant

•	Taught intermediate and advanced English classes focusing on writing for academic purposes.
•	Developed lesson plans, classwork/homework, exams and grading criteria with very minimal supervision from above.

English Instructor

Find out detailed information about Joshua Smith, Program Manager, mentor2.0 in denver, CO

Joshua Smith: Program Manager, mentor2.0 in denver, CO

Joshua Smith

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