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Online Media Buyer

?	Assist in developing, negotiating, planning and implementing our paid online marketing media strategy and tactics for increasing acquisition and retention through successful forecasting and budgeting

?	Consistently able to meet or exceed goals month over month to approved spending levels and fulfilling inventory for each campaign

?	Analyze data flow daily to determine ROI from various online acquisition marketing programs including affiliate, paid search, display banners and email campaigns 

?	Implement daily adjustments based on data analysis and historical outcomes to drive results and maintain goals based on company initiatives 

?	Work with outside counterparts to ensure overall monthly goals are met and initiate relationships with new or potential vendors to permit ongoing opportunities and strategies 

?	Solely responsible for paid internet monthly insertion orders, billing, purchase orders & invoices using multiple systems (including Ariba software) for 60+ partners  

?	Ac

?	Partnered with Operations Manager and CRM Software Programmers to create an automated process (bulk upload) that eliminated 20,000 manual hours yearly and saved the company an estimated $214,000 in FY12

?	Played a key role during our Universal Agent roll out by creating and implementing staffing strategies for our Workforce team

?	Analyzed large amounts of data that structured our Outbound dialing strategies based on best contact time to optimize transfers to our campuses

?	Developed campaign and agent reporting for Workforce team to help monitor success and make strategic decisions on staffing needs

?	Spearheaded Contact Center efforts in successful roll out of returning unworkable inquiries to save the company a large amount of money month over month

?	Controlled all campaign management and utilized current and historic data to forecast a strategic dialing plan that helped increase within contacts per hour, agent productivity, abandoned rates and transfers per hour monthly

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Operations Supervisor

?	Worked closely with outside vendors by providing feedback on weekly conference calls to optimize missed opportunities and increase positive performance by 30%

?	Successfully rolled out an Internet Portal used by 110 schools via WebEx training sessions and created detailed training videos which are currently available for all employees

?	Launched several high priority dialing campaigns using historical data to structure a successful dialing plan

?	Collaborated with all 110 schools to streamline the motto “one CCi way” by participating in quarterly divisional calls and providing insight on company software and training tools

?	Main liaison between outside vendors, campuses and IT Support Teams for the contact center

?	Illustrated the partnership between the contact center and the field by conducting presentations to Director of Admission’s and facilitating contact center tours

?	Achieved Employee of the Quarter award within the Contact Center in FY11 Q1

Field Relations Coordinator

?	Provided first-rate customer service to students calling into our contact center to receive information regarding a new career while meeting/exceeding agent performance metrics

?	Earned recognition for role in assisting with the opening of the new campuses and exceeded expectations within the scheduled deadline

?	Decreased student abandoned rate within scheduled appointments by 22% within the 2 months of working on project pilot and analyzing data

?	Analyzed a large amount of data and compiled into consolidated daily reports to be presented to upper-level management

?	Presented detailed project report summaries to upper-level management and conducted analysis to determine areas for improvement

Contact Center Agent

?	Assisted in managing a call center of roughly 12 agents and helped with scheduling to meet the demands of the business

?	Motivated agents to stay on task by giving them tips on the best way to receive commission which help them maintain focus throughout the day 

?	Educated agents on correct process of outbound dialing and a smooth conversation flow to contribute to customer’s positive experience

?	Determined quality of an agent’s call and issued proper commission based on key aspects throughout the call

Lead Customer Service Representative

?	Compiled over 2 years of data and calculated turnover rates regarding 100+ employees and help implementation of employee success rates

?	Gathered 6 years of employee’s I-9 forms, analyzed data, and saved the company $80,000 in a single tax write off by filing enterprise tax credits in correct county zone

?	Displayed integrity and confidentiality assisting with payroll and organizing employee files

 ?	Matched, filed, and processed invoices in the Mass 500 software system for the accounting department 

?	Worked closely with the VP of Human Resource, HR Manager and accounts receivable to ensure employee satisfaction and financial stability throughout the company

Human Resource and Accounting Clerk (Seasonal)

Find out detailed information about Amanda Marchegiano, Online Media Buyer in Huntington Beach, CA

Amanda Marchegiano: Online Media Buyer in Huntington Beach, CA

Amanda Marchegiano

Corinthian Colleges, Inc.

Corinthian Colleges, Inc.

Corinthian Colleges, Inc.

Corinthian Colleges, Inc.

CPA Market, LLC

ARYZTA LLC

Colorado Mesa University

Santa Ana College