Bike

Lifestyle

Outdoor

Skate

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Surf

Snowboarding

Fitness

Skateboarding

Hiking

Photography

Traveling

Football

Painting and drawing

I am a recent graduate from the University of Washington and I hope to pursue a career in marketing, communication or public relations. 

I am a team player and a hard worker. I always seek for improvement and projects to keep myself busy and competitive. I can say with confidence that through my commitment and work ethics, I will fit in any working environment that is given to me. 


• Problem solved issues as a Tier 3 Escalation analyst that were unresolved by Tier 1. 
• Analyzed and problem-solved high escalation customer cases of issues regarding Xbox account.
• Communicated solutions to customers using email to resolve issues.
• Formatted and updated Excel spread sheet and user handbook with solution information.
• Provided world-class customer service upholding Microsoft expectations.

Xbox Escalation Response Analyst

• Provided customer services for student residents and conference guests in over 5 residence halls. 
• Sorted, organized and forwarded on average 120 packages a day delivered by mail carriers and distributed to residents.
• Resolved daily issues regarding misplaced packages and incorrect resident information provided in the SCLogic software system.
• Constantly updated the social media tool used within the coworkers and supervisors to effectively assist the residents.  
• Helped train 3 new hires a quarter to operate daily shift roles and provide outstanding customer service.

Front Desk and Mail Host

•Developed and organized and flexible schedule to manage childcare services for over 4 different families a week through on-call services.
•Communicated closely and effectively with the Nanny Placement Manager and parents to help stronger and happier families in the region. 
•Acted as a mentor and leader to the children and young adults that spanned from ages 6 months to 17-years-old.

Child Care Specialist

• Worked as a dedicated customer service representative that aims to create multi-dimensional experiences to guests that extends the brand beyond the product. 
• Increased sales by 10% by utilizing an energetic attitude and developing genuine relationships to promote products to customers in a fast-paced environment.
• Helped raise over $1600 in funds for Menchie’s affiliated organizations such as Muscular Dystrophy Association.
• Received numerous emails from employer highlighting feedback for excellent customer service and problem solving skills.
• Given open and close responsibility with the keys to the store while maintaining a clean and welcoming environment for the customers.

Team Member

• Participated in Southwestern’s rigorous training program in TN to gain valuable marketing experience as a student business operator selling the Southwestern Advantage Learning System.
• Managed and executed product consultations through cold-calling and door-to-door sales to roughly 30 families a day. 
• Utilized interpersonal and marketing skills to manage personal sales territory.
• Effectively obtained and used customer leads and referrals to increase sales revenue.

Summer Sales and Marketing Intern

Find out detailed information about Eunice Yi,  in Lynnwood, WA

Eunice Yi: in Lynnwood, WA

Eunice Yi

Microsoft

University of Washington

College Nannies and Tutors Incorporated

Menchie's Frozen Yogurt

Southwestern Advantage

Shorewood High School

University of Washington