Lifestyle

Outdoor

I am a mother of four awesome children who enjoys being active. i am very interested in learning about child development

Through my own children and others

And also through research materials. i enjoy spending time and enjoying new experiences with my family.

Key Account Manager / Order Fulfillment Rep

I have many years of customer service experience in a variety of settings, with a sharp focus on customer satisfaction to generate growth. My goal is to find a long term position that will enable me to strenghten my current skills, and learn new techniques.

-Enter, update, and manage orders using JD Edwards  
-Work with customers via email and phone to answer questions regarding orders, quotation requests, and assist with and order maintenance 
-Work with planning and purchasing to determine a timeline for customer orders
-Work with manufacturing, production, shipping and planning to follow the order through the different processes to ensure an on time finished product 
-Use several different Excel and Webi report features to stay on track of order status and have visibility into any possibly issues preventing order from being on time

- Prepare, enter, and update customer orders into the SAP system 
- Respond to and follow up on customer inquiries regarding order status, changes, expedites and cancellations 
- Assist in resolving issues that may prevent orders from shipping on time by multiple programs 
- Work with other team members to ensure all aspects of customer order are satisfied and help with any needed tasks

Customer Service Representative

- Answer inbound calls as they come into the queue 
- Assist customers with accounts including placing orders, modifying existing orders, making payments, and order status inquiries 
- Provide new and existing customers with knowledge on products and services currently being offered as well as upcoming products and promotions 
- Communicate and work in partnership with other departments to provide resolution to customers from start to finish

-Build business relationships with customers and temporary associates while providing excellent customer service. 
-Input, maintain and follow-up on accounts receivable. Process credit applications and set credit limits. 
-Oversee temporary associates, managing attendance, time off and completion of tasks 
-Assist in temporary associate payout and process payroll from completed work tickets. 
-Assist with dispatch by preparing work tickets, distributing safety equipment, selecting associates for job assignments, and directing them to the job site location.

- Establish and maintain a rapport with frequent travelers. 
- Solve complex customer challenges quickly and efficiently. 
- Maintain accounts of frequent travelers

Reservation Sales Associate

Find out detailed information about Amanda Thompson, Key Account Manager / Order Fulfillment Rep in Fall River, MA

Amanda Thompson: Key Account Manager / Order Fulfillment Rep in Fall River, MA

Amanda Thompson

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