Lifestyle

Outdoor

Snow

Travel

Spending time outdoors

Volunteerism

Implementation Analyst

I want to provide my customers with the best possible experience. This means honesty, clear communication, and going above and beyond.

Instruct children how to alpine ski. 
PSIA Level I certified
Seasonal position

Ski Instructor

Project Management, Consulting, Training

Closely consult with clients to customize and setup their online database and registration system (SaaS software) to meet their specific needs and optimize their operations
Discuss and help launch appropriate marketing ideas, using social media, websites, coupons, and other print and digital media. 
Communicate as to WHY certain marketing ideas/ tools should be implemented based on current business practices/ processes
Suggest additional business practices to streamline and create success utilizing the online experience
Set appropriate benchmarks to ensure projects are completed on time 
Suggest and implement the way a client uses SEO
Train clients on system features
Work closely with Application Specialists, Database Technicians, and development team to solve problems and satisfy client requests
Propose and consult on new features needed the with the development team, on what would be best for the client and end user.

Provide an excellent customer experience 
Responsible for Cash room: Prep and count money, prepare deposits, submit accounting
Open and educate customers about the Nordstrom Rewards Program
Maintain register/wrap desk area in a clean and organized manner
Provide leadership/ encouragement with co-workers as needed
Use new technology (mobile units) to provide fast and efficient customer service
Identify and fulfill the needs of the customer for swimwear and active
Identify the necessary clothing for the type of activity
Use good judgment on a daily basis when dealing with customers
Strive for and achieve sales goals daily and monthly
Embrace use of technology- Personal Book and Mobile POS

Sales/Service Experience

Volunteer- plan and execute the ACS DetermiNation committee

Recruit participant athletes and volunteers by scheduling events and info sessions
Procure donations- monetary/goods/ services, etc. Anything needed to aid in the overall event
Lead, train and monitor progress of planning committee volunteers 
Brainstorm and execute marketing of ACS and DetermiNation
Guide committee on Event/ACS goals and final outcome
Assisted staff in setting participant and volunteer goals, creating marketing collateral and items
Promote and maintain social networking sites 
Contact vendors as needed to acquire athlete donations/athlete swag
Work with race directors/representative for events and speaking opportunities

DetermiNation Committee Chair

Consult on business and marketing practices using software for the auto industry.

Responsible for 50 clients in Washington, Oregon, and Montana
Analysis of current business procedures and processes 
Work with managers and owners to create future process changes and business plans
Evaluate and document proposed process changes for software and daily tasks 
Prepare and present proposed changes based on findings of evaluated process using PowerPoint
Research/analysis of reports and financial statements to troubleshoot numbers reported, then	suggest and implement solutions to correct any errors found
Build reports using to gather information for marketing purposes
Auditing of client accounting and financial records
Daily reporting of accomplishments/solutions implemented
Sales of additional software, consulting services and educational services
Daily software training of end user employees and management in all areas of the dealership
Interact daily with the Installation, education, and s

Software Consultant

Sales for Dealers/ Wholesale customers
Solved problems for both Warranty and Return departments
Key research and record management for Returns
Inventory management of the Warranty and Returns department 
Part of Implementation team (Returns) for new computer system
Assisted in the processing and shipping of returned orders
Assisted with custom order process


Customer Service

Lifeguard and Swim Instructor 
Taught ages 2-18 
Part Time employment/Seasonal Full time

Lifeguard and Swim Instructor

Supervised and help train employees
Designated liaison between retail store and corporate headquarters
Arrange and designed displays
Organized and revised system for Special/Internet orders
Reconciled books on a nightly basis
Consistently high sales numbers and volume
Correspond with vendors such as Oakley, Dakine, and Smith to keep inventory up to date 
Introduced new products to the business


Retail Manager

Find out detailed information about Erin O'Dell, Implementation Analyst in Seattle, WA

Erin O'Dell: Implementation Analyst in Seattle, WA

Erin O'Dell

Fiorini Ski School

ACTIVE Network

Nordstrom

American Cancer Society

The Reynolds and Reynolds Company

CC Filson

Samena Swim and Recreation Club

Helly Hansen

Central Washington University