Lifestyle

Animals

Pc gaming

& hiking.

Customer Service

Throughout my career, I maintained excellent service for a variety of industries pertaining to customer relations. The experience, knowledge, and skill set I gained blessed me the adaptability to sufficiently handle and resolve all types of customer inquiries. 

With 12 years experience, technical knowledge, excellent communication skills, an outstanding work ethic, and the ability to work well in both team-oriented and self-directed environments, I am positioned to exceed company expectations.

Provided insurance sales support for my team leaders by generating leads using email, phone & social networking. Scheduled appointments for new & existing policy holders regarding policy information, changes & renewals. Setup & managed weekly presentations for the purpose of recruiting new insurance sales agents.

Provided domain name & website hosting pricing information for new & existing customers. 
Helped customers create an account, place an order & manage their billing information using the company control panel. 
Helped customers create email addresses & manage domain name dns records using the company control panel. 
Technical support for customers connecting email addresses to Outlook, Thunderbird, and MacMail. 
Technical support for customers uploading website files using Filezilla, Coffeecup, Cyberduck & Dreamweaver. 
Resolved billing inquiries pertaining to automatic service renewals, credit card declines, fraudulent charges & charge backs. 
Simultaneously supported customers on the phone, chat & email. 
Each call, chat & email was documented using an in-house database ticketing system.

Helped customers create email addresses & manage domain name dns records using the company control panel. 
Technical support for customers connecting email addresses to Outlook, Exchange, Goldmine & Thunderbird. 
Simultaneously supported customers on the phone, chat & email. 
Each call, chat & email was documented using Salesforce.

Provided photo processing pricing information for new & existing customers. 
Helped customers purchase additional items to their existing orders & update their shipping & billing information. 
Provided customers status or tracking information of their orders. 
Each call was documented using an in-house database ticketing system.

Find out detailed information about Genesis Talens, Customer Service in Carson, CA

Genesis Talens: Customer Service in Carson, CA

Genesis Talens

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