Outdoor

Skate

Specialized Fraud Investigator

Self-reliant and enthusiastic professional with 16 years of experience in the field of customer relations with in-depth knowledge of customer service principles and practices. Demonstrated ability of providing assistance to clients in various aspects and troubleshooting various arising problems. Specializes in assisting clients in a professional and organized manner as a result of a strong customer service background. Determined to implement earned skills and knowledge for working efficiently and productively.

Assist consumers with questions & concerns regarding their credit report. Process and investigate fraud requests including but not limited to analyzing police reports and fraud affidavits. Provide support with dispute initiating and processing. Managed various national security breaches by implementing security freezes and fraud alerts to credit files. Engage with consumer regarding the prevention of fraud & how to handle situations that may arise. Fully trained in all phone queues in TransUnion, including fraud partnership lines. Responsible for processing credit report maintenance requests including separating and troubleshooting mixed credit files. Knowledgeable in all aspects relating to credit reports, FCRA trained & certified.

Responsible for processing all orders for the sales reps. Enter jobs into computer system, create job folders and disperse folders to correct departments. Also responsible for billing and setting up all new and old alarm monitoring accounts, including monthly audits on accounts being billed. Responsible for entering PIN numbers into alarm database for banks and credit unions. Assisted with dispatching technicians out to service calls when needed.

Administrative Assistant

Responsible for processing all incoming orders. Maintain log for all the transfers to the different branches. Enter all orders into computer system, Quickbooks. Setup new customers into database. Process all pickup sheets and enter inventory as needed. Also responsible for directing phone calls and assisting customers with their inquiries.

Order Entry/Customer Service

Responsible for processing all incoming orders and inquires for the Key Accounts. Run all of the month end sales reports, and update spreadsheets. Coordinate all of the Full Service stores and mail out bi-monthly newsletters. Handle all of the donation requests. Answer customer phone calls and emails when necessary. Maintain showroom. Also update customer database in Mas200 when needed.

Customer Service Representative

Responsible for processing payroll for 50+ employees, input and code invoices, handle all Underground Service alert tickets, Notarize job bids, manage customer database, answer multi-line phone, order all office supplies, and handle all incoming & outgoing mail, including shipping FedEx and banking.

Payroll Administrator

Processing homeowner approval documents and purchase orders. Responsible for price quotes & stock inquires from customers. Inputting sales orders, maintaining customer database, back orders, and inventory for two store locations. Handling all incoming and outgoing correspondence including but not limited to banking and UPS.

Office Manager

Worked in outdoor vending selling glow, ice cream and balloons. Also assisted guests with various questions and/or concerns.

Outdoor Vending

Find out detailed information about Amanda Poole, Specialized Fraud Investigator in Long Beach, CA

Amanda Poole: Specialized Fraud Investigator in Long Beach, CA

Amanda Poole

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