Creative Agencies

Fashion

Music

Outdoor

Streetwear

- 25+ years of progressively responsible achievements in sales, marketing/technical support.
   - Detail-oriented, with sound business sense and logic; exceptionally reliable, conscientious and thorough.
   - An unusually fast learner, quickly capable of planning, coordinating and implementing any multi-faceted project from conception to completion with minimal supervision.
   - Able to provide exceptional sales skills to increase company sales by 40% in the first year.
   - Demonstrate excellent customer service; exercising good judgment, taking into account the needs of the customer as well as the needs of the business.

-Guaranteed positive customer experiences and resolved all customer complaints.
-Assisted customers with store and product complaints.
-Managed quality communication, customer support and product representation for each client.
-Cross-trained and provided back-up for other customer service representatives when needed.
-Maintained up-to-date records at all times.
-Exchanged returned merchandise for customers quickly and efficiently.
-Processed customer orders daily.

Customer Service Specialist

-Reviewed and qualified all ads before placing online.
-Successfully resolved complex customer e-mail and telephone inquiries through the use of multiple customer support tools.
-Assisted customers with inquiries while providing consultative support and recommendations.
-Documented in detail all interactions with customers.
-Formatted and updated faqs to increase customer understanding of the Myads product.
-Educated customers on products, helping them to understand how to effectively advertise their product.
-Identified and evaluated opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.
-Created solutions to effectively answer customer inquiries via email.
-Maintained and increased revenue for MySpace with the myAds product.

MyAds Support Consultant

Provided world class service to all small business customers in a customer centric environment.
    Successfully resolved complex customer e-mail and telephone inquiries through the use of multiple customer support tools.
    Assisted customers with inquiries while providing consultative support and recommendations.
    Documented in detail all interactions with customers.
    Effectively articulated complex information to a variety of technical and non-technical customers.
    Educated customers on products. Helped customers to be successful.
    Identified and evaluated opportunities to increase customer retention and satisfaction through the use of up/cross selling products and services.

Customer Care Specialist

Find out detailed information about Darryl Carlton,  in Long Beach, CA

Darryl Carlton: in Long Beach, CA

Darryl Carlton

International Checkout

MySpace, Inc

Yahoo!, Inc

Xavier University of Louisiana