Energetic, results-driven customer service professional with more than a decade of experience and a track record of working well without supervision. Proficient in conferring with customers by telephone or in person to provide information about products or services. Expert in taking or entering orders, canceling accounts and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. My long term goal is to grow with the company.