Shelley Gaines

Shelley Gaines

Medical Biller & Account Management at Robert J. Solomon, M.D., Inc.
Currently: Medical Billing & Accounts Receivables Management at Michael Monahan, D.C.
Location: Carlsbad CA
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Summary

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I have a full range of experience in all areas of Medical Office Administration from managing a practice, leading and training office staff, credentialing for providers, and understanding the accounts receivables and medical billing and coding. My strong customer service skills benefit in understanding the impact your front office can have on your practice since this is the point of initial contact and can actually make or break a practice. I spent many years working in Plastic Surgery offices and attending annual educational conferences which helped to refine my skills in plastic surgery office administration. Working in this specialty taught me the importance of marketing, making connections, and why and how your front office employees can influence how your patients see your practice. I enjoyed coordinating speaking events to help market a practice. I have managed surgery schedules and coordinated surgical teams with pre-operative patient follow through. I have the ability to multi-task in very busy practices and retain unique problem solving abilities. I am very passionate about the medical billing portion of the medical practice and enjoy keeping current with billing trends, researching educational articles to help gain optimal reimbursement for any practice I am billing for. I have experience with Medicare billing and most commercial insurance companies including understanding billing guidelines and maintaining compliance with contracting laws. I have experience with drafting appeal letters with positive results. I have worked for a small practice with a single provider to a medium-large size multi-provider practice. I have experience in billing for Mental Health, Chiropractic, Plastic Surgery, Dermatology, Anesthesia, ASC, Rheumatology. I enjoy working with like- minded positive individuals with similar interests and goals who care about the success of a growing company and enjoy working together to obtain great results.

Work Experience

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Interests & Groups

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INTERESTS
  • Family time and beach walks. I have always enjoyed sewing and fabric arts
  • stitching and mixed media art. I have a group of moms who I lunch with once a month for the last 15 years and we enjoy sharing stories
  • life experiences
  • family life and support.
SPORTS
  • no sports
GROUPS
  • None at the moment.

Education History

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