Fashion

Lifestyle

Music

Skate

Streetwear

Tech

Skateboarding

Family

Customer Service Manager

Highly communicative Customer Service Manager with Fraud Analyst background, established data assessment, communication and collaboration talents. Considered a well-spoken team member with a valuable customer service orientated background and leadership skills.

• Supervise day-to-day operations in the customer service department.
• Assisted department with transitioning to new CRM/Helpdesk platform 
• Respond to customer service issues in a timely manner, including escalated issues and special requests from CFO/CEO
• Implements production, productivity, quality, and customer-service standards.
• Coordinate with other managers to brainstorm new procedures and policies to improve efficiency for company
• Prepared presentations and projects to introduce potential new SOPs to maintain and improve productivity
• Develop customer satisfaction goals and coordinate with team members during performance reviews
• Interview, hire and train new customer service agents

• Answered customer inquiries regarding merchandise, pricing, store promotions and policies
• Investigate and resolve customer issues in a timely and empathetic matter
• Collaborated with team members to discuss internal customer service ideas and procedures
• Provided an exemplary level of customer service to all individuals, including clients and company personnel.

Customer Service Representative 

• Reviewed reports and individual transactions that appeared suspicious to uncover possible fraudulent activity.
• Processed and logged accurate and detailed incident reports.
• Contacted customers directly to notify them of fraudulent activity and
minimize impact.
• Collaborated with team members to discuss fraud trends and brainstorm
methods to combat this type of crime.
• Provided an exemplary level of customer service to all individuals, including clients and company personnel.

Fraud Analyst

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Answered customer questions regarding merchandise, pricing and store promotions.
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Documented all customer inquiries and comments thoroughly and quickly.

• Managed nationwide accounts with placing new product orders, scheduled shipments and product pick-up.
• Proposed additional service options to clients to capitalize on upsell
opportunities.
• Answered customer questions about product availability, merchandise,
pricing and shipment times.
• Managed wide variety of customer service and administrative tasks to resolve
customer issues quickly and efficiently.
• Recommended, selected and helped locate and obtain out-of-stock product
based on customer requests.
• Communicated with and supported sales by providing leads and new
customer/account opportunities.

Customer Account Specialist

• Monitored machine operation and diagnosed malfunctions.
• Made sure that products were produced on time and are of good quality.
• Loaded and positioned unprinted materials.
• Multi-tasked to keep all assigned projects running effectively and efficiently.
• Outlined the appropriate process and procedures necessary to fulfill and
complete inquiries.

PERSO Machine Operator

• Tested and inspected returned merchandise for resell value and separated from defected/damaged product onto pallets
• Moved freight, stock and other materials to and from storage and production areas and loading docks.
• Reported all product failures and malfunctions to supervisor.
• Conducted weekly inventories of product on the work floor.
• Loaded cargo from floor to truck with hand trucks and pallet jacks.
• Presented clear, organized data in graphs, charts, tables and written reports.
• Set procedures for logging, mapping and organization for department

IQC Agent

Find out detailed information about Nathan Zamora, Customer Service Manager in West Covina, CA

Nathan Zamora: Customer Service Manager in West Covina, CA

Nathan Zamora

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