Bike

Lifestyle

Outdoor

Skate

Snow

Surf

Playing guitar

I love writing music

Basketball and longboarding. al things outdoors and i love going to music festivals.

Keziah Zavala
14073 Champlain Court, Rancho Cucamonga, CA 92336
909-569-7275
zkeziah@yahoo.com
OPERATIONS SUPPORT/CUSTOMER SERVICE PROFESSIONAL

Profile
More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and implementing proactive procedures to avoid problems in the first place.
An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
Excellent working knowledge using Microsoft Word, Excel and Powerpoint.
A team player, acknowledged as “Total Quality Customer Service Professional.”

Synopsis of Achievements
Increased customer retention by 19% year over year. 
Achieved the highest Net Promoter Score for all branches in the company in 2013.
Reconciled open Purchase Orders to vendors identifying and saving the Branch 120k.
Participated in OSHA training programs to help reduce injuries in the Branch workforce. 

Employment









Modspace, Fontana, CA
2012-Present
Branch Operations Coordinator
Quickly and effectively solve customer challenges, calm angry callers, repair trust and identify resources for problem resolution. 
Product Manager for $800k Value Added Products portfolio at multiple branches. 
Accounts Payable for materials and vendors for branch operations.
Support sales reps in opening new accounts, marketing programs and upgrading existing service.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.



Citrus Ford,  Ontario, CA
Finance Support
Validated credit quality for dealership customers, maintained proper lender mix. 
Negotiated with banks and other funding resources for customers.
Assisted the sales teams in structuring deals.
Overseeing compliance with the dealerships sales process and documentation requirements. 

2010-2012

Andraos Insurance Agency, Ontario, CA
Finance Support
Handled all Customer Service responsibilities for agency. 

2007-2010
Education
Citrus College, Glendora, CA
2012


Interests
Associate of Arts: Communications & Public Relations

Writing & Singing Country Music, Playing Guitar & Drums, Competing in Basketball, Volunteering at Church, Longboarding.


Find out detailed information about Keziah Zavala,  in fontana, CA

Keziah Zavala:  in fontana, CA