Fashion

Customer Service Representative

Summary: I thrive in a professional environment while fostering and developing solid work relationships with in-house account executives, vendors and customers. A detailed oriented individual coupled with a sense of urgency as required. A self-motivated and resourceful individual able to juggle multiple projects with minimal supervision as well as strong customer service skills.

•Partner with assigned account executives as well as the VP of Kenneth Cole  

•Data entry and processing of orders for major department stores such as, Macy’s, Dillard’s, Von Maur, Lord & Taylor, Bon Ton, Boscov’s, Nordstroms, Belk’s Marshall’s, TJ Maxx, and Ross 

•Processing of EDI’s

•Online Allocation 

•Processing of Amazon, Boston Proper and Zulily, uploading tracking, labeling and invoices

•Answer inquires on changes and status of orders. 


•To provide the highest level of customer service to members, prospective members and guests. 
•Answering high volume of incoming calls. 
•Handling cash, credit card or check transactions. 
•Maintain an orderly lobby area by maintain merchandise and supplements in orderly condition.


Front Desk/Customer Service Representative

•Working on a daily bases with assigned account executives to manage day to day activities. 

•Analyze customer problems and respond accordingly

•Answer inquires on changes and status of orders 


•Partner with assigned account executives in the East Coast and West Coast. 

•Data entry and processing of orders for major department stores. 

•Analyze customer problems and respond accordingly, pro-active problem solving. 

•Answer inquires on changes and status of orders. 

•Assist the executive office as needed in the absence of the company’s executive assistant. 

•Support to two Co-Presidents and CFO with daily activities of the executive office. 

•Screen and route mail, calls and e-mails while exercising considerable judgmental and discretion with sensitive and/or personal information.


Find out detailed information about Cecilia Fajardo, Customer Service Representative in Downey, CA

Cecilia Fajardo: Customer Service Representative in Downey, CA

Cecilia Fajardo

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