Fashion

Lifestyle

Outdoor

Skate

Streetwear

Surf

Surfing and clothing design

Operations & E-Commerce Manager

Energetic professional with expertise in e-commerce and operations. Over 8 years of e-commerce, customer service, and sales directed towards an array of clients including Fortune 500 companies. Successfully completed sales, customer service, and operation initiatives within budget and on time. High attention to detail with the ability to take on several different roles at once.  MBA graduate with a degree in Music business and production, who is passionate about surfing and design. 


•	Manage day-to-day operations including e-commerce, shipping, customer service, marketing, product development, and business administration representing over 2.5 million in revenue.
•	Pick, Packed, and Shipped all e-commerce orders each day in a swift and efficient manner.
•	Performed daily administration duties including inventory, customer service emails and chat, invoices, purchase orders, and data entry.
•	Successfully handled all sales and customer service inquiries: answering all correspondence the day of.
•	Directly oversees all pricing and sales of products for wholesale/retail channels both domestically and globally while maintaining an average gross margin of 56% and 81%.
•	Generated 5% increase in revenue year over year due to improvements in sales, customer service, and operation best practices.

•	Oversaw sales and processing of retail customer orders, which represented 25% of business revenue.
•	Directly responsible for integrating Microsoft Dynamics Great Plains ERP software, Magento E-commerce platform, and shipping that cut operating expenses by 2%.
•	Assisted customer follow up and marketing through digital and print media for an average of 300 new customer accounts each year.
•	Frequently wrote and edited technical copy for product manuals and website product descriptions.

Sales Coordinator

•	Successfully coordinated loan closings on a 30-day cycle while exceeding loan officer, client, agent, and lawyer expectations.
•	Administered the loan processing for over 6 officers at a given time representing over 7 million dollars in sales.
•	Held accountable for overall customer satisfaction in the loan approval process while working in a fast paced environment.

Loan Closer/Processor

•	Implemented front office administration and marketing practices which increased sales and performance.
•	Oversaw specimen palm tree sales division, and increased revenue by 100% within a 3-month period through lead generation and marketing improvements.
•	Effectively managed 2 retail tree locations, sales team, and installation crew all while meeting sales goals and continually cutting costs.

Sales Manager

Find out detailed information about Sam Morrisett, Operations & E-Commerce Manager in El Segundo, CA

Sam Morrisett: Operations & E-Commerce Manager in El Segundo, CA

Sam Morrisett

Katec, Inc.

Katec, Inc.

National City Mortgage

Palmscapes

Old Dominion University

Saint Leo University